[Hiring] Senior Associate, Consumer Insights @J.D. Power

Role Description

The Consumer Insights Sr. Associate supports the development of analytics and data insights for JD Power’s customer satisfaction survey research-based business. Primary duties include:

• Analysis and interpretation of survey data.
• Writing/developing presentations that provide consumer insights to help clients improve their business.
• Working with a team of Consumer Insights experts and partnering with business units from specific industries (e.g., auto, telecom, financial services, insurance, etc.).

In this role, you will:

• Analyze survey data to find insights to help clients improve customer satisfaction.
• Support the creation of presentations and client-specific content that focuses on actionable insights to improve customer satisfaction.
• Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third-party data to enhance the value of insights.
• Demonstrate analysis and insights development in a specific industry.

Qualifications

• Demonstrate experience performing data analysis and insights generation is required.
• Have worked in survey and/or market research industry.
• Education: Bachelor’s Degree (required), MA/MS/MBA (preferred) with a focus on behavioral sciences (Psychology, Marketing, Economics, Political Science) or Quantitative emphasis (e.g., statistics).
• Basic or intermediate level of knowledge in statistics and data analysis (descriptive statistics), required.
• Demonstrated experience using SPSS (or similar statistical software).
• Strong data analytic skills with ability to analyze survey data, interpret survey results, and deliver insights.
• Articulate study findings in a clear and concise manner.
• Strong communication skills, both written and verbal.
• Proficient in MS Office Suite (PowerPoint, Excel, Word).

Requirements

• Advanced statistical skill (predictive modeling, multivariate statistics) preferred.
• Background in survey research highly preferable.
• Experience in the Financial Services sector.

Benefits

• This position has a starting salary range of $60,000 - $80,000 CAD/USD per year.
• Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits.