[Hiring] Senior Analyst Manager @YOUKNOW Technologies

Role Description

The YOUKNOW Analytics & Insights team is seeking a strategic Senior Analytics Manager to bridge the gap between analytics, product development, team management, and sales enablement. As a senior member of the team, your mission goes beyond reporting; you will own key client relationships, mentor junior analysts, and shape our product offerings. You will act as a trusted advisor to enterprise clients, using data to validate marketing and commercial decisions while actively identifying opportunities to upsell YOUKNOW’s technology suite and market its various solutions. We’re looking for a leader who optimises the team’s output and ensures that data-driven stories are effectively communicated to stakeholders. This role is perfect for a high-performing individual ready to shape the department’s analytical standards and culture.

Core Responsibilities

• Compilation and Support:
  • Follow and execute on client briefs for reporting and analysis purposes.
  • Support analysts with compilation hours where necessary.
  • Maintain your own reporting responsibilities, which include:
    • Pulling exports
    • Cleaning data
    • Visualising data
    • Deriving compelling insights
    • Providing consultative advice and strategic insights
    • Presenting insights to key stakeholders (internal and external)
• Team Leadership & Mentorship:
  • Oversee the team of analysts, providing technical guidance and professional development.
  • Run Stand-ups
  • Conduct 1-on-1s and Development Track Sessions
  • Support individual analysts with areas of improvement
  • Manage team dynamics
• Project Governance:
  • Prioritise the incoming pipeline of requests.
  • Delegate incoming work to the team effectively.
  • Build and update the Department Schedule, keeping an overview of all projects and the pertinent details.
  • Build and update analyst schedules, delegating work effectively, and protecting analysts.
  • Effectively monitor the capacity of the team and communicate any needs or concerns to the Department Lead.
• Quality Assurance:
  • Set the "gold standard" for reporting.
  • Ensure all dashboards and presentations are visually intuitive, error-free, and actionable.
  • Become the main point of Quality Control.
  • Conduct QCs as necessary.
  • Monitor the team’s needs for refreshers, up-skilling, and training as necessary.
• Process Improvement:
  • Identify bottlenecks in the current data workflow.
  • Implement better tools or standardised templates to increase team efficiency.
  • Keep an eye on the larger industry and innovation opportunities.
• Onboarding & Recruitment:
  • Support the Department Lead with recruitment.
  • Assist with the onboarding of new analysts.

Qualifications

• 3+ years of experience in data analytics and account management within an agency or SaaS environment.
• Strong proficiency in understanding and reporting on customer data (social, research, or otherwise) and Data Visualisation (PPT, GSlides, etc.).
• Proven track record in a client-facing role.
• Strategic presentation skills.
• Experience in leading or managing a team of analysts is preferable.
• Experience working with enterprise customers.

Soft Skills

• Strong data analytics and presentation skills.
• Consultative, solutions-oriented approach.
• Highly strategic and proactive.
• Comfortable managing competing priorities in a fast-paced environment.
• Commercial awareness is beneficial.