[Hiring] Senior Analyst, Destination Insights @Granicus LAC

Role Description

We are seeking a customer-facing Senior Data Insights Analyst to support the development and delivery of innovative analytics solutions, reporting products, and strategic insights for destination customers. This individual contributor role combines business analysis, analytics, reporting, and data visualization to transform complex data into actionable recommendations and customer-facing analytics solutions.

• Lead customers and stakeholders to understand business objectives, gather requirements, define KPIs and reporting needs, and design data-driven solutions.
• Design, develop, and maintain scalable analytics products, including dashboards, reports, KPI frameworks, and other repeatable reporting solutions.
• Analyze complex datasets to identify trends, opportunities, and actionable business insights, translating findings into clear recommendations.
• Work with Data and Engineering personnel to define data requirements, business rules, KPI calculations, and reporting requirements. Validate data quality, business logic, and reporting accuracy.
• Serve as a customer-facing analytics resource by presenting findings, facilitating discussions, providing strategic recommendations, and supporting solution adoption.
• Collaborate with Product, Engineering, Data, Sales, Implementation, and Client Success teams to enhance analytics products and services.
• Contribute to repeatable analytics solutions, standards, documentation, and best practices for the Destination Insights team.
• Translate analytical findings into clear narratives, presentations, and recommendations tailored to customer business goals and executive audiences.

Qualifications

• 5-8 years of related experience in analytics, business intelligence, or data analysis, including experience working directly with customers or business stakeholders.
• Bachelor’s degree in analytics, statistics, mathematics, business, or a related field, or equivalent practical experience.
• Strong analytical and problem-solving skills with the ability to translate business questions into repeatable analytical, reporting, and dashboard solutions.
• Advanced SQL skills for querying and analyzing large datasets, investigating data issues, preparing analysis-ready outputs, and validating business logic and reporting results.
• Experience presenting analytical findings and recommendations directly to customers, executives, or senior business stakeholders.
• Experience leading requirements gathering, stakeholder discovery sessions, and KPI definition workshops.
• Proficiency with analytics, reporting, and presentations tools such as Google Data Studio, Tableau, Power BI, Excel, PowerPoint and similar platforms.

Requirements

• Experience working with relational databases, cloud data warehouses, and multiple data sources.
• Understanding of relational data structures, KPI development, reporting frameworks, and how data is organized for analytics and business intelligence.
• Hands-on experience developing dashboards, reports, and visualizations using Tableau, Power BI, Looker Studio or similar business intelligence platforms.
• Knowledge of data quality management, validation methodologies, and troubleshooting data inconsistencies.
• Working knowledge of data pipelines, data transformations, and cloud data environments sufficient to document requirements, communicate effectively with Data and Engineering teams, investigate issues, and validate analytics outputs.
• Ability to clearly document source-data requirements, business rules, KPI calculations, reporting logic, and acceptance criteria.
• Excellent communication and presentation skills with the ability to explain technical concepts to non-technical audiences.
• Ability to independently manage projects and priorities from concept through delivery.
• Demonstrated success partnering with cross-functional teams to solve complex business challenges.
• Customer-focused mindset with strong attention to detail and commitment to continuous improvement.

Benefits

• Remote-first company with a globally distributed workforce.
• Employee Resource Groups to encourage diverse voices.
• Coffee with Mark sessions for interaction with the CEO on important issues.
• Microsoft Teams communities focused on wellness, art, family, and more.
• Special guest sessions to discuss impactful issues.