[Hiring] Provider Call Long-Term Forecasting @Cigna Healthcare

Role Description

Help shape smarter workforce decisions that improve service, cost, and operational performance. As a Resource Planning Advisor, you will turn complex demand, staffing, and financial data into clear long-range forecasts and practical plans. You will partner across Finance, Operations, and Workforce Management to identify risks early, guide strategic choices, and build planning approaches that support both our customers and our teams.

Responsibilities

• Design and maintain long-range demand forecasts and supply plans that help leaders anticipate staffing needs, service impacts, and cost risks.
• Build statistically sound forecasting models and explain findings in a clear, practical way to business partners and senior leaders.
• Analyze volume, productivity, staffing, cost, and business-change data to identify trends, gaps, and opportunities.
• Lead capacity planning discussions, including hiring plans, inventory reviews, and short-term planning touchpoints.
• Partner with Finance, Operations, and Workforce Management teams to improve planning processes and support timely decisions.
• Advise leaders on budget and capacity risks, recommend options, and coordinate actions to close gaps.
• Use predictive analysis and strong storytelling to influence decisions and connect insights to business goals.
• Lead complex, cross-functional planning initiatives and deliver measurable process improvements.
• Research and share external best practices that strengthen forecasting, capacity planning, and workforce strategies.

Qualifications

• High School Diploma or G.E.D.
• 5+ years of experience in advanced data analysis, forecasting, capacity planning, business operations analysis, or a related area.
• Experience developing management processes and creating strategic and detailed operational plans.
• Experience with financial analytics, resource planning tools, or Workforce Management software.
• Advanced Microsoft Excel skills, including lookup functions, pivot tables, and macros.
• Strong analytical and problem-solving skills, with the ability to translate data into a clear business story.
• Strong written, verbal, and presentation skills across service operations audiences.
• Demonstrated ability to lead cross-functional planning work, influence decisions, and build effective partnerships in a matrix organization.
• Ability to manage priorities independently and deliver high-quality work by established deadlines.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, Business, Analytics, or a related field; MBA preferred.
• Experience with statistical forecasting and time-series models, including ARIMA or SARIMA.
• Working knowledge of SQL or Hyperion and experience with R, Python, or Alteryx.
• Experience across multiple Workforce Management functions or roles.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Annual salary of 78,200 - 130,400 USD / yearly, depending on relevant factors, including experience and geographic location.
• Eligibility to participate in an annual bonus plan.
• Comprehensive range of benefits, with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) and company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

Company Description

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.