[Hiring] Program Analyst @Office of Suicide Prevention, Veterans Crisis Line

Role Description

The employee will serve as the Program Analyst, located in the Data & Information Department, Veterans Crisis Line (VCL), Veterans Affairs (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified VA employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members.

• Serves as the official subject matter expert (SME) lead for reporting at the Veterans Crisis Line.
• Identifies problem areas and resolves or reports findings as necessary.
• Helps to develop VCL performance measures and analyzes statistical data for approved performance measures.
• Manage statistical data gathering and data analysis for approved performance measures.
• Recommends program changes, assesses program goals, develops plans, and supports personnel and financial resource planning.
• Extracts and aggregates data, generates statistical analyses, and creates reports pertaining to Veterans Crisis Line operations.
• Creates reports by executing queries and the application of spreadsheet programs for creating functions and formulas, handling large datasets, and performing analysis.
• Provide recommendations to management on business strategy using metrics and reports, improvements and results measurements in concert with evaluating performance measures and benchmarking of the Veterans Crisis business lines.
• Serve as consultant to VCL managers in the appropriate use of data for business intelligence, strategic planning, workforce planning, training programs, and quality improvement.
• Performs other duties as assigned.

Work Schedule

• Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs.
• Compressed/Flexible: May be authorized upon supervisor approval after training per Agency policy.
• Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.

Education Requirements

There is no educational substitution at this grade level.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit here .

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/13/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11.
• The Selective Placement Factor for this position is: Experience with Azure Data Platform, SQL and Python programming languages.
• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization.

Requirements

• Extracting and aggregating data, generating statistical analyses, and creating reports pertaining to operations.
• Experience using Microsoft Access, Tableau, Power Point, Excel, and other industry reporting tools to compile, report, and analyze data.
• Assessing program goals, developing plans, and supporting personnel and financial resource planning.

Competencies

• Attention to Detail
• Organizational Performance Analysis
• Communications
• Applies Tasks to Technology
• Analysis and Problem Solving