[Hiring] Member Services Data Quality Officer @People Partners

Role Description

As our Member Services Data Quality Officer, you’ll support one of our Australian clients by keeping member and customer information accurate, complete, consistent, and ready to be relied upon. Your world will revolve around data validation, cleansing, accuracy, and integrity. You’ll review records, uncover inconsistencies, correct errors, and make sure everything from contact details and membership statuses to renewal dates, subscriptions, and product entitlements aligns with established business rules. And when the data tells a strange story? You won’t guess the ending. You’ll investigate, clarify, or escalate.

If clean data makes your brain happy and spotting a duplicate record feels oddly satisfying, this could be your kind of role.

Key Responsibilities

• Review member and customer records for accuracy and completeness.
• Identify and correct errors, inconsistencies, and duplicate records.
• Validate memberships, orders, and subscription statuses against established business rules.
• Update contact details, membership statuses, renewal dates, and product entitlements.
• Validate information before entering or updating records.
• Follow documented processes and escalate unclear or complex issues.
• Collaborate with Member Services and Digital teams when process gaps are identified.
• Prepare accurate data for communications, renewals, and reporting.
• Identify and flag data quality and process issues requiring further investigation.

Qualifications

• 2+ years of relevant experience.
• Experience working accurately with records, customer/member information, or structured data.
• Confidence using Microsoft Office 365.
• Basic understanding of data integrity, data quality, and record management.
• Strong written and verbal communication skills.
• Strong attention to detail and ability to maintain accuracy across structured and repetitive tasks.
• Ability to work independently while following documented processes and escalation procedures.

Requirements

• Experience with CRM/database platforms.
• Intermediate Microsoft Excel skills, including filtering, sorting, and VLOOKUP/XLOOKUP.
• Customer service, support, or call-center experience.
• Exposure to data auditing, data migration, or data cleansing projects.

Benefits

• Permanent Work-from-home setup.
• Company-provided equipment.
• Secondary Wi-Fi Modem.
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits.
• HMO on Day 1.
• 13th Month Pay.
• Monthly Gift Voucher.
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.