[Hiring] Market Research Analyst @Walkerton Clean Water Centre

Role Description

We are looking for a Market Research Analyst to join our wonderful team at Walkerton Clean Water Centre.

To assist with and conduct projects related to evaluating current customer needs and discovering new and emerging customer needs to facilitate and influence strategic and operational planning. Research provided by this position will assist with strategic growth planning to help the Centre expand geographically and vertically into new markets.

Responsibilities

• Surveys & Data
  • Draft surveys in Voxco.
  • Draft templates for email messaging associated with survey distribution.
  • Manage distribution lists, clean and analyze survey data, and produce reports using survey data in Voxco.
  • Produce reports utilizing survey findings tailored to a non-technical audience, emphasizing insights and conclusions.
• Voice of Customer
  • Develop and design Voice of Customer (VoC) projects, including the development of ethical frameworks.
  • Weekly/bi-weekly project status updates to management and CEO.
  • Search for and create contact lists for potential VoC participant recruitment.
  • Develop VoC recruitment email templates and recruit participants.
  • Promote VoC projects at conference trade show booths (as well as general WCWC services and supports).
  • Schedule VoC sessions with individual participants as well as setup focus groups.
  • Conduct/facilitate VoC sessions both in-person and virtually.
  • Transcribe and analyze transcripts in qualitative analysis software (e.g. MaxQDA, Atlas Ti).
  • Engage in and/or lead investigator triangulation.
  • Write reports on findings and recommendations.
• Administrative & Other
  • Arrange travel accommodations for VoC sessions, including booking flights and hotels for members of the research team.
  • Review and stay up to date with management meeting minutes, new internal policies, and legislation that may impact WCWC’s strategic goals.
  • Additional duties may be assigned at the discretion of the position manager.

Qualifications

• A minimum Master’s degree in Psychology, Marketing Research, Sociology or a related field is required including advanced courses in qualitative methodology and quantitative analysis. Research based master’s preferred.
• Strong working knowledge of Microsoft Office applications, including Word, Excel, Outlook and PowerPoint, and Adobe Acrobat Pro.
• Experience with software programs that aid with transcription and coding of interviews such as Atlas TI and MaxQDA, Excel plug-ins or stand-alone software for higher level statistical analysis and Voxco knowledge would be an asset.
• Certificate in TCPS-2 CORE-2022 for research ethics is required.
• A valid class G driver’s license (or equivalent) and access to own transportation is required.
• A minimum of one (1) year of experience in research and planning, including analyzing raw data and writing papers and reports. This can include research practicums or co-op projects.
• Experience in the public sector or with community-based research projects and project management would be an asset.
• Experience working with ethics research boards is also an asset.
• Proven ability to sustain a professional demeanor in all aspects of the role.
• The incumbent requires good organizational skills to effectively prioritize duties and meet deadlines.
• Experience with qualitative and quantitative methodology including designing, leading, and reporting research projects in multiple market verticals.
• Experience working in a highly independent position with the proven ability to take initiative. Strong oral presentation skills are required.
• Excellent English communication skills, written and spoken are required and bilingualism in French would be an asset.
• An equivalent combination of education and experience would be considered.

Benefits

• A collaborative, innovative, and rewarding culture to work within.
• Engaging and supportive team dynamic.
• On-the-job training and learning.
• Training and development opportunities.
• Succession planning and professional development opportunities.
• Competitive compensation.
• Extended health and dental benefits.
• Pension plan.
• Employee and family assistance program.
• Flex hours.
• Internal recognition programs.
• Buddy system upon hire.
• Employee events.
• A state-of-the-art facility.
• Free on-site parking.

How to Apply

Interested? Great! Please apply within our website at: wcwc.ca - Job Opportunities - Walkerton Clean Water Centre. Please submit applications by September 23, 2026.

Please note: We use an applicant tracking system (ATS) that includes automated tools to help us organize and review applications. These tools support our hiring team, but all hiring decisions are made by people. This position has been recently approved for permanent status.

The Walkerton Clean Water Centre values diversity. We are proud to be an equal opportunity employer and welcome applicants from diverse backgrounds. If a job applicant requires an accommodation during the application or selection process, we will work with the applicant to meet the accommodation needs.