[Hiring] Manager, Data Analytics @Synctera

Role Description

We are seeking a high-performing Manager, Data Analytics to join our Data team as an individual contributor. In this role, you will demonstrate mastery in applying theories, principles, concepts, and methodologies to innovative solutions across Synctera’s Banking-as-a-Service (BaaS) platform.

• Serve as a go-to analytical resource across specific data domains such as customer onboarding metrics and transaction behavior.
• Independently plan and execute assignments, resolve conflicts, design robust analytical frameworks, optimize reporting workflows, and partner closely with cross-functional teams.

What You'll Do

• Functional & Analytics Mastery:
  • Bring deep expertise in specific data domains, including customer onboarding metrics, transaction behavior, and core platform operations.
  • Design, implement, and maintain analytical frameworks, dashboards, and KPI metrics that deliver actionable intelligence across the business.
  • Optimize reporting workflows and data pipelines to improve data accessibility, consistency, and reporting efficiency.
  • Actively train, mentor, and upskill colleagues on analytics tools, query techniques, and best practices.
• Project Scope & Prioritization:
  • Own and design the scope of your analytical projects from concept to completion, driving on-time execution.
  • Set and communicate priorities independently and in close collaboration with relevant stakeholders.
  • Proactively identify and communicate blockers or changes to timelines and priorities.
  • Influence peers and project collaborators to maintain alignment on project scope and key milestones.
• Navigating Ambiguity & Driving Impactful Work:
  • Operate effectively in ambiguous situations, bringing creative solutions to establish clarity.
  • Plan and complete complex assignments independently, resolving most conflicts and analytical hurdles without requiring escalation.
  • Achieve buy-in and alignment with key stakeholders on analytical approaches and recommendations.
  • Coordinate cross-functional projects involving internal and external stakeholders.
• Cross-Functional Collaboration & Stakeholder Perception:
  • Lead collaboration across departments to align efforts and achieve shared platform goals.
  • Act as a primary change agent within your functional area, building lasting trust and credibility.
  • Deliver technically sound, high-rigor insights that drive measurable business impact.

Qualifications

• 4+ years of data analytics experience demonstrating mastery in quantitative analysis, business intelligence, and reporting infrastructure.
• Solid understanding of core FinTech, banking infrastructure, or payment data.
• Advanced proficiency in SQL and data modeling; strong experience building scalable dashboards and visual reports in modern BI tools (e.g., Looker, Tableau).
• Proven ability to operate autonomously in fast-paced or ambiguous environments.
• Excellent communication skills with demonstrated success leading cross-functional collaborations.
• Rigorous attention to detail, metric accuracy, and data governance best practices.

Benefits

• 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents.
• Employer contribution to HSA for US employees.
• Annual HCSA and generous extended health care coverage for Canadian employees and dependents.
• 401(k) for US employees and RRSP for Canadian employees.
• Mental health resources available for all employees.
• Unlimited paid time off.
• Generous paid new parent leave program.
• Home office setup stipend.
• Stock options program for all employees.
• Growth potential and opportunity to have a significant impact at an early stage of our company's journey.
• Working alongside a skilled and passionate team.

Diversity & Inclusion

Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.