[Hiring] Fraud Support Analyst @Conduent

Role Description

Join our team as a Fraud Support Analyst, supporting fraud prevention and risk management through terminal reviews, merchant validation, transaction monitoring, fraud investigations, and data analysis. In this role, you will primarily support the Misaligned Terminal Blocking Solution by reviewing flagged terminals, validating merchant legitimacy, and maintaining block lists. You will also analyze transactional and operational data to identify fraud patterns, anomalies, vulnerabilities, and emerging risks, partnering with cross-functional teams to strengthen fraud controls and deliver accurate, actionable, and auditable decisions within established service level agreements (SLAs).

Responsibilities

• Terminal Review & Fraud Investigation
  • Review system-flagged terminals using established fraud investigation criteria and public or third-party sources to validate merchant legitimacy and identify misaligned, suspicious, or corrupt terminals.
  • Research store websites, business listings, licensing records, Google Maps, and other available sources to support merchant validation and fraud detection decisions.
  • Add, update, or remove flagged terminals and maintain fraud block lists in accordance with standard operating procedures and SLAs.
  • Document evidence, findings, and actions to maintain auditability and compliance with applicable policies, regulations, and governance requirements.
• Fraud Analysis & Reporting
  • Extract, integrate, and analyze data from multiple systems to identify fraud trends, transaction anomalies, vulnerabilities, and operational risks.
  • Monitor fraud strategies and controls to evaluate effectiveness and identify opportunities for improvement.
  • Generate and analyze fraud reports, block list updates, dashboards, and activity summaries.
  • Communicate fraud findings, trends, risks, and recommendations to Fraud Operations, internal leadership, cross-functional stakeholders, and clients.
• Cross-Functional Support
  • Partner with Fraud Operations, Technical Support, Product/Platform, and Client Support teams to define analytical requirements, escalate issues, troubleshoot problems, and improve fraud prevention solutions.
  • Support fraud teams by researching issues, analyzing data, and assisting with technical and operational troubleshooting.

Qualifications

• Bachelor’s degree in Business Administration, Mathematics, Computer Science, Economics, Statistics, or a related field plus at least one year of relevant experience; or equivalent professional experience in lieu of a degree.
• If substituting professional experience for a degree, at least three years of experience in fraud analysis, fraud operations, risk analysis, business analysis, data analysis, transaction monitoring, statistical reporting, or a related analytical role.
• Experience interpreting complex data, identifying trends and anomalies, developing practical recommendations, and communicating findings to stakeholders.
• Advanced proficiency in SQL.
• Experience developing interactive dashboards, reports, and data visualizations using Power BI, Tableau, or similar business intelligence tools.
• Strong data analysis, data mining, data management, interpretation, and visualization skills, including experience working with large datasets from multiple systems.
• Proficiency with Microsoft tools including Copilot, Excel, Outlook, Word, Teams, and PowerPoint, with the ability to learn additional analytical technologies.
• Strong attention to detail with the ability to make independent, data-driven decisions, manage competing priorities, and meet SLA-driven deadlines.
• Excellent written and verbal communication skills, including experience preparing technical documentation, reports, queries, presentations, and explaining findings to nontechnical audiences.
• Must be either a U.S. Citizen or a Lawful Permanent Resident.

Preferred Qualifications

• Master’s degree, Certified Fraud Examiner (CFE) certification, or another recognized fraud or risk certification.
• Experience in fraud detection, fraud prevention, risk operations, compliance, payments, or financial services.
• Experience with fraud rules, transaction monitoring, case management systems, operational SLAs, and workflow-driven processes.
• Ability to interpret basic system logic and partner with technical teams to troubleshoot fraud-related issues.

Work Environment

• Works primarily with fraud monitoring applications, analytical reports, dashboards, and Microsoft tools.
• Must be able to respond promptly to time-sensitive fraud alerts and SLA-driven tasks.
• Regular collaboration with Fraud Operations, Technical Support, Product/Platform, Client Support, internal leadership, and clients.

Benefits

• Health and Welfare Benefits: Tailored to fit you and your family's needs starting on the first day of employment.
• Retirement Savings: Support for saving for your future.
• Employee Discounts: Access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: Attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: Proud of our award-winning culture and recognition for our diversity efforts.