[Hiring] Default Analytics Specialist @Emapta

Role Description

As a Default Analytics Specialist, you will strengthen the Credit Risk team by analyzing delinquency trends, improving collections effectiveness, optimizing outbound strategies, and driving recoveries through data-driven experimentation and performance insights across the full collections lifecycle.

Qualifications

• 3 to 5 years of relevant experience
• Strong analytical skills with the ability to translate data into measurable operational outcomes
• Experience in collections analytics, credit risk, delinquency, recovery, or agency strategy
• Solid understanding of collections KPIs and performance metrics
• Experience with experimentation (A/B testing, champion/challenger) and uplift measurement
• Advanced quantitative analysis and root-cause problem-solving skills
• Strong SQL skills with the ability to independently extract and analyze data
• Advanced Excel or Google Sheets skills; experience with BI tools such as Tableau
• Comfort working with large datasets and automation-driven analytics
• Python or R is a strong advantage
• Experience with dialer or CCaaS analytics (e.g., NICE CXone) and outbound campaign operations
• Knowledge of agency management, vendor performance, and collections ROI metrics

Requirements

• Own ongoing monitoring of delinquency and recovery performance across segments, products, channels, and strategies
• Identify performance drivers and deliver actionable recommendations to improve collections outcomes
• Design and run champion/challenger and A/B tests, including hypothesis definition, success metrics, and impact measurement
• Develop and refine segmentation and treatment strategies based on DPD, ability or willingness to pay, and contactability
• Optimize contact strategies, dialer configurations, and strategy rules in partnership with Collections Operations
• Monitor and optimize internal and external agency performance, including recovery, cost, and aging metrics
• Build and apply analytical models such as propensity, contactability, and expected value to guide strategy and placement decisions

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility subject to bank assessment; available after 6 months tenure)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives
• Standard government and Emapta benefits
• Total of 20 annual leaves
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment