[Hiring] Data and Robotics Operations Analyst @Glacier

Role Description

This is a 100% remote position for candidates based in Latin America. To support our physical fleet in the field, this role requires working a 40-hour week on Pacific Time (PT) across Monday, Tuesday, Wednesday, Friday, and Saturday (Thursdays and Sundays are OFF). Candidates must be comfortable with weekend morning coverage (Saturdays starting at 4:00 AM PT).

We’re looking for a detail-oriented individual to help keep our growing fleet of robots operational and ensure their success in the field. You will play a crucial role in monitoring our systems and reporting key insights to enable swift issue resolution and support new deployments.

• Answer inbound customer calls, conduct first-round troubleshooting, and communicate findings clearly and professionally using defined scripts and guidelines.
• Produce accurate and error-free internal and external reports in English for both technical and non-technical audiences, including documentation to support customer acceptance testing procedures.
• Monitor the Scanner and Robotic fleet by running a set of queries and following defined processes.
• Route anomalies in robot behavior or other data sources to the correct internal escalation teams to support customer issue resolution.
• Support the success of new robot installations and scanner deployments through meticulous monitoring of robot behavior and data evaluations.

Qualifications

• 2+ years of experience in a role focused on data analysis, operations analysis, or product support, specifically involving data monitoring and reporting.
• Proven ability to meticulously monitor data, identify anomalies, and follow defined processes with exceptional attention to detail.
• Comfort and experience working with software, computer, or electromechanical systems in a diagnostic or support capacity.
• English Fluency (B2 or higher), as you will be working with a US-based team.
• Experience working with US companies or clients is a plus.

Requirements

• Contract position for 6-12 months with a monthly fixed rate.
• Fully remote.
• Work Schedule (Pacific Time):
• Monday, Tuesday & Friday: 8:00 AM – 4:00 PM PT (8 hrs)
• Wednesday: 9:00 AM – 4:00 PM PT (7 hrs)
• Saturday: 4:00 AM – 1:00 PM PT (9 hrs)
• Thursday & Sunday: OFF
• Total: 40 hours / week.

Benefits

• Mission-Driven Work – Be part of a company dedicated to sustainability and ending waste.
• Cross-Functional Impact – Work closely with engineering and field operations to solve complex problems with meaningful outcomes.
• Backed to Succeed – Our founders bring experience from Facebook and Bain, and we’re supported by top-tier investors with deep technical and industry expertise.