Data Analyst II, Customer Experience @Spring Health

[Hiring] Data Analyst II, Customer Experience @Spring Health

Mar 21, 2025 - Spring Health is hiring a remote Data Analyst II, Customer Experience. 💸 Salary: $105,000 - $125,800. 📍Location: USA.

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Role Description

We are looking for a customer-centric and detail-oriented Data Analyst II to join the Customer Experience team. Reporting to the Director of Data Science and partnering with Product and Customer Success, you will be responsible for delivering both custom and standard reporting that communicates the impact of Spring Health for its customers. This full-time role is remote with quarterly travel expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we want to hear from you!

Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about Spring Health’s impact
Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs
Developing a deep understanding of our products and how we tell the story of their impact to customers
Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting
Surface opportunities to automate and scale commonly requested reports and data sets
Become an expert working with our data stack including R, Snowflake, Looker, dbt, and RStudio Connect

Qualifications

You are strong with SQL and are able to effectively query data across many sources
You have 3+ years of working experience working with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.)
Strong analytical skills and a keen eye for detail
You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience
You are humble, highly motivated, and thrive in fast-paced environments
You have a passion for successfully navigating ambiguous problem areas and learning new approaches
Prior experience with R is nice to have
Prior experience with dbt is nice to have
You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
Ability to travel once a quarter

Requirements

The target base salary range for this position is $105,000 - $125,800, and is part of a competitive total rewards package including stock options and benefits.
Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.
We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts.
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning.
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Data Analyst II, Customer Experience @Spring Health

Data Analysis

Salary 💸 $105,000 - $125,800	Remote Location USA
Job Type full-time	Posted Mar 21, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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