[Hiring] Data Analyst @Portcast

Role Description

As our Data Analyst, you will be reporting directly to our Analytics Manager and work closely with our Data Science, Engineering, Product, and Commercial teams. You'll sit on a data-heavy product that gives customers end-to-end visibility of their cargo across the ocean journey, making sure the data we ingest into the models and share with customers is error-free and of the highest quality. You won't just run the query and close the ticket here. When an anomaly shows up, you'll chase why it's there, trace it to the real source, and fix the process so it doesn't come back. Curiosity isn't a nice-to-have on this team, it's how we build.

What You'll Own

• Documentation, reporting, and root-cause analysis of prediction issues: owning the problem end to end, not just flagging it.
• Analyze ingested and system-generated data for anomalies and gaps, and refer to various data sources to plug those gaps.
• Turn data into stories: surface the pattern behind an issue, propose the fix (QA process-flow change and/or automation), and own the subsequent plan and execution.
• Automate performance/accuracy review processes, report generation, and data visualization using Python and SQL: building reusable, scalable workflows, not one-off scripts.
• Support Engineering and Data Science on system-level data fixes. Understand how the engine makes predictions, and explore improvements by fixing or introducing new data and features.
• Support Customer Operations and Marketing with insights from the data: performance, accuracy metrics, the impact of real-time events, as needed.
• Maintain and own internal and customer dashboards based on trial/account requirements (prediction accuracy, timeliness, coverage, explainability).

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related field.
• At least 2-3+ years in a Data Analyst or Business Analyst role, preferably in a product-based, lean startup particularly in logistics, ecommerce or B2B SaaS data-heavy domain.
• Exceptionally skilled in Python and SQL, with a demonstrated ability to consistently produce reusable and highly scalable code.
• An eye for detail: you go looking for anomalies in the system before a customer does, and proven experience turning messy data into clear visualizations.
• First Principles Thinker: when you explain a past decision, the trade-offs come out before the tools.
• Curious by Default: you dig deeper instead of following instructions to the letter.
• You own your output, AI included.
• Empathy and Urgency: you feel the customer's pain and react promptly on a day-to-day basis.
• You communicate nuanced ideas clearly, from real-time remote brainstorming to explaining a data decision in writing.
• You have experience working in a diverse, dynamic, and cross-cultural team, with a strong ownership mindset, efficiency, and a data-driven approach.

Requirements

• Good to have: a basic understanding of machine learning algorithms.

Benefits

• Globally distributed, remote-first flexibility: Work with a fully distributed team across Asia and Europe, built on trust, accountability, and collaboration.
• Data-first team: You'll work with like-minded individuals who share a passion for solving difficult problems with data.
• Accelerated growth: Compress the learning curve in a couple of years by owning data quality and analytics from day one.
• Impact you can see: With a lean structure, your work is effective from the start.

Company Description

Portcast is a venture-backed, Singapore-based logistics technology startup building a real-time transportation visibility platform for global supply chains. We help shippers, manufacturers, and logistics service providers turn data into decisions and decisions into measurable business impact.

Founded in 2018 and backed by leading technology investors, we are building for an industry at a critical inflection point of digital transformation. Our team of software engineers, data scientists, and logistics experts is on a mission to make supply chains not just visible, but decisively actionable: end to end.