[Hiring] Data Analyst @GT Ecom BV
Mar 26, 2025 - GT Ecom BV is hiring a remote Data Analyst. 💸 Salary: unspecified. 📍Location: Netherlands.
Role Description
We’re on the lookout for a Data Analyst - Customer Service to join our expanding team and drive our company’s growth!
As our company continues to grow, we are in need of a Data Analyst - Customer Service to analyze customer service performance metrics, identify trends, and provide actionable recommendations to enhance efficiency and customer satisfaction. We need an addition to our team who will also build an automated reporting system, collaborating with the Customer Service, Operations, and Technology teams to drive improvements in workflows and response times.
- Analyze customer service data to identify trends and improvement areas.
- Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI.
- Provide insights to improve service efficiency and quality.
- Identify gaps in support processes and suggest data-driven solutions.
- Support automation and AI-driven tools for customer interactions.
- Present findings and recommendations to stakeholders.
Qualifications
- At least 2+ years of experience in data analysis (eCommerce or customer service preferred)
- Previous experience in a similar role
- Proficient in data visualization tools like Looker Studio, Power BI, and Excel
- Previous experience with CRM platforms (e.g., Gorgias)
- Strong analytical and problem-solving skills
Requirements
- Develop a deep understanding of GT Ecom’s customer service processes and KPIs.
- Build and refine dashboards to track key customer service metrics.
- Identify at least three improvement opportunities based on data analysis.
- Present an initial report on customer service trends and insights.
- Collaborate with key stakeholders to implement at least one process enhancement.
- Gain proficiency with internal tools, CRM systems, and reporting platforms.
Benefits
- Thrive in a results-driven environment with the autonomy to shape your own approach
- Achieve a great work-life balance with remote work and flexible schedule
- Enjoy a competitive salary that reflects your skills and contributions
- Collaborate with a dynamic remote team
- Be a key player in our rapidly growing company
Company Description
GTEcom BV was established in 2018 and headquartered in The Netherlands. Our mission is to continue scaling our operations and opening & sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2027.
- Diverse team of 70 and growing remote e-commerce experts from different parts of the world
- Committed to cultivating a culture of hard work, freedom and responsibility, constant improvement, and positivity in our team
Similar Remote Jobs
More jobs at GT Ecom BV
-
Software Development unspecified EuropeMar 28, 2025
-
Data Analysis unspecified NetherlandsMar 22, 2025
More Data Analysis jobs
-
Data Analysis unspecified Northern America, Americas, IndiaApr 01, 2025
-
Data Analysis $55.00 - $60.00 per hour USAApr 01, 2025
More jobs in Netherlands
-
Software Development unspecified UK, Germany, Portugal +4 moreApr 01, 2025 -
Human Resources unspecified USA, UK, Canada +7 moreApr 01, 2025 -
All others unspecified NetherlandsApr 01, 2025
Kickstart Your Job Search
Unlock 54,565 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: Netherlands |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Netherlands
|
|
Job Type
unspecified
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Netherlands |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
