[Hiring] Customer Service Data Analyst @GT Ecom BV
Mar 22, 2025 - GT Ecom BV is hiring a remote Customer Service Data Analyst. đź’¸ Salary: unspecified. đź“ŤLocation: Netherlands.
Role Description
We’re on the lookout for a Customer Service Data Analyst to join our expanding team and drive our company’s growth!
- Analyze customer service data to identify trends and improvement areas.
- Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI.
- Provide insights to improve service efficiency and quality.
- Identify gaps in support processes and suggest data-driven solutions.
- Support automation and AI-driven tools for customer interactions.
- Present findings and recommendations to stakeholders.
Qualifications
- At least 2+ years of experience in data analysis (eCommerce or customer service preferred)
- Experience in a similar role
- Proficient in data visualization tools like Looker Studio, Power BI, and Excel
- Previous experience with CRM platforms (e.g., Gorgias)
- Strong analytical and problem-solving skills
Requirements
- Develop a deep understanding of GT Ecom’s customer service processes and KPIs.
- Build and refine dashboards to track key customer service metrics.
- Identify at least three improvement opportunities based on data analysis.
- Present an initial report on customer service trends and insights.
- Collaborate with key stakeholders to implement at least one process enhancement.
- Gain proficiency with internal tools, CRM systems, and reporting platforms.
Benefits
- Thrive in a results-driven environment with the autonomy to shape your own approach
- Achieve a great work-life balance with remote work and flexible schedule
- Enjoy a competitive salary that reflects your skills and contributions
- Collaborate with a dynamic remote team
- Be a key player in our rapidly growing company
Company Description
GTEcom BV was established in 2018 and headquartered in The Netherlands. Our mission is to continue scaling our operations and opening & sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2027.
- Diverse team of 70 and growing remote e-commerce experts
- Committed to cultivating a culture of hard work, freedom and responsibility, constant improvement, and positivity
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| đź“Ť | Be aware of the location restriction for this remote position: Netherlands |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
Netherlands
|
|
Job Type
unspecified
|
Posted
Mar 22, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Netherlands |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
