[Hiring] CX Data & Intelligence Analyst @Agilent Technologies

Role Description

The CX Intelligence Analyst transforms customer feedback, operational data, and business information into actionable insights that improve customer experience and support business decision-making. This role assists in CX measurement, reporting, dashboarding, and analytics activities, ensuring stakeholders have access to accurate, meaningful, and timely customer intelligence.

The successful candidate combines analytical expertise, business acumen, and customer experience knowledge to identify trends, uncover opportunities, and deliver insights that drive customer-centric action across the organization. This individual will assist in collection, access and analysis of CX related programs such as ACX, Experience Champions, etc. This individual will serve as a trusted partner to stakeholders by connecting customer perceptions, operational performance, and business outcomes.

Qualifications

• Bachelor's degree in Business, Analytics, Data Science, Statistics, Customer Experience, Marketing, or a related field, or equivalent professional experience.
• 5+ years of experience in customer insights, business intelligence, analytics, customer experience, or related disciplines.
• Expertise in designing and interpreting survey-based research programs, sampling methodologies, data QC/bias, predictive modeling, segmentation/clustering, multivariate analytics, and unstructured data processing.
• Evidence of experience utilizing Qualtrics programs, reporting, and dashboards.
• Strong analytical and problem-solving skills with the ability to translate complex business challenges into actionable recommendations.
• Experience working with survey, CRM, ERP, operational, and business datasets.
• Strong communication, presentation, and stakeholder management skills.
• Working knowledge of Customer Experience, Voice of Customer (VoC), customer feedback programs, and customer insight methodologies.

Requirements

• Qualtrics XM Certification (preferred).
• Experience with enterprise analytics and visualization tools such as Power BI, Tableau, Qlik, Spotfire, or similar platforms (preferred).
• Experience with SQL, Python, or other analytical tools (preferred).
• Experience with customer journey analytics, predictive analytics, text analytics, or advanced reporting methodologies (preferred).
• Knowledge of NPS, CSAT, customer satisfaction measurement, and Voice of Customer programs (preferred).
• Demonstrated ability to influence decisions through insights and data storytelling (preferred).

Benefits

• Full-time equivalent pay range for this position is $110,186.00 - $194,381.00 CAD per year.
• Eligibility for bonus, stock, and benefits.
• Option to work remotely.

Company Description

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.