[Hiring] Customer Success Operations Analyst @Backblaze External Website

Role Description

Backblaze is seeking a highly technical Customer Growth Intelligence Consultant to design and operationalize a scalable expansion intelligence engine. This is not a reporting role. This is a hands-on build engagement requiring deep technical execution across data extraction, modeling, automation, and BI architecture.

You will architect and deliver:

• A unified post-sales data model
• Automated expansion signal scoring
• Usage forecasting models
• Role-based routing logic
• Tableau dashboards powered by validated SQL datasets
• Python-driven automation and signal generation workflows

By the end of 12 weeks, Backblaze will have a durable, scalable growth intelligence system that internal teams can own — not a slide deck. This role requires advanced proficiency in Python, SQL, and Tableau and comfort directly querying warehouses, manipulating datasets, building predictive logic, and productionizing insights.

This is a build-and-enable role, not a steady-state operations position. You will work hands-on across data sources, systems, and workflows to create durable insights, automation, and reporting that powers post-sales growth across Customer Success, Support, Sales, and Marketing.

Success in this role means that by the end of the engagement; Backblaze has clear expansion signals, scalable digital motions, automated insights, and role-based routing that internal teams can own long-term.

Qualifications

• 6–10+ years in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles
• Strong experience working across post-sales data (usage, support, intent, CRM)
• Hands-on Salesforce experience, including workflows and routing logic
• Experience building forecasting models and customer segmentation frameworks
• Familiarity with tools such as Zendesk, Gong, ZoomInfo, G2, Tableau, or similar
• Strong analytical skills with the ability to translate complex data into actionable insights
• Comfortable operating independently in a fast-moving, ambiguous environment
• Highly execution-oriented — you build, test, and ship
• Systems thinker who connects data, signals, and actions
• Pragmatic and outcome-focused
• Strong cross-functional collaborator
• Disciplined about documentation and clean handoffs

Requirements

• Advanced SQL proficiency (complex joins, window functions, cohort queries)
• Strong Python proficiency (pandas, modeling, automation scripting)
• Advanced Tableau development (data modeling + dashboard architecture)
• Experience querying data warehouses (Snowflake, Redshift, BigQuery preferred)
• Deep Salesforce object model familiarity
• Experience integrating product usage, CRM, and support data
• Prior work building forecasting or scoring models

Benefits

• Commitment to diversity, equity, and inclusion
• Equal Opportunity Employer