[Hiring] Business Analyst – Transportation and Tolling Industry @Adaptation

Role Description

We are seeking an experienced Business Analyst with a background in the tolling or transportation industries to join our Adaptation team. This permanent, full-time role supports enhancements to back‑office tolling systems by gathering requirements, documenting functional specifications, and coordinating with development and QA teams throughout the Software Development Life Cycle.

• Gather and document business requirements using feedback from Product Managers, clients, industry experts, competitive analysis, customer contracts, and industry publications.
• Conduct interviews with stakeholders to understand business needs and document requirements logically using standard templates and methodologies.
• Collaborate with Product Managers/Project Managers to prioritize and document business requirements.
• Work closely with Development and Test teams to ensure functional specifications align with business requirements and customer expectations.
• Support development team with other technical documentation.
• Obtain approval of business requirements and design documents from customers.
• Document non-functional requirements such as security, performance, and scalability.
• Support the development team with technical documentation and coordinate with QA teams to ensure comprehensive testing.
• Track and document changes to functional and business specifications.
• Assist in creating user documentation, instructions, and procedures.
• Oversee project schedules and coordinate with third-party/external partners as needed.
• Monitor and document post-implementation issues and revision requests.
• Manage tickets, stories, and bugs in the JIRA/DevOps ticketing system, and prioritize tasks with the Scrum Master.

Qualifications

• Bachelor’s degree or equivalent experience, certification in PMI-Business Analysis is a plus.
• 5+ years as a Business Analyst, preferably in tolling or transportation back‑office systems.
• Strong analytical and communication skills.
• Experience with Agile/Scrum, Software Development Life Cycle, JIRA, Azure DevOps, and technical documentation.
• Ability to define problems, collect data, and draw valid conclusions from technical and abstract information.

Benefits

• Full-time employee position includes access to many employee benefits including paid time off, health benefits, 401K and life insurance.
• Rate: $50 - $60 hourly DOE.