[Hiring] Business Analyst II @Mass General Brigham

Role Description

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.

Join a collaborative team dedicated to delivering innovative software solutions that support critical business and operational needs within Mass General Brigham Health Plan. In this role, you will:

• Design, develop, test, implement, and maintain software applications, like QNXT.
• Partner with end users to ensure successful adoption and ongoing performance.

Essential Functions

• Design, develop, test, implement, and support new and existing software applications.
• Handle QNXT configuration process of defining, customizing, and managing the settings, rules, and data within the QNXT healthcare administration platform to match an organization’s workflows, benefit designs, and operational needs.
• Analyze business processes and system requirements to identify and deliver effective technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality through rigorous testing and validation.
• Provide application support by identifying, investigating, and resolving system issues.
• Develop user guides, training materials, and technical documentation.
• Train and support end users to maximize application adoption and effectiveness.
• Run reports, maintain system data, update tables, and perform activities required for ongoing system operations.
• Collaborate with cross-functional teams and participate in regular meetings to discuss projects, priorities, enhancements, and system updates.

Qualifications

• Bachelor's Degree in Information Systems required; experience can be considered in lieu of a degree.
• At least 3 years of Medicare benefits and reimbursement experience within QNXT configuration experience is highly preferred.
• At least 2-3 years of experience in the development, support, or operation of software applications required.

Requirements

• Exceptional verbal and written communication abilities with all teammates.
• Exceptional interpersonal skills to effectively communicate with both technical and non-technical staff.
• Demonstrated analytic and problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Benefits

• Competitive salaries and a benefits package with flexible work options.
• Career growth opportunities.
• Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate your contributions and support your professional growth.