[Hiring] Business Analyst and Prompt Engineer @Convatec

Role Description

• Collaborate with stakeholders to identify process inefficiencies and recommend opportunities for optimization through process redesign, automation, and AI-enabled solutions.
• Conduct interviews, workshops, and analysis sessions to elicit and document user stories, use cases, and functional/non-functional requirements.
• Identify opportunities to streamline processes using low-code automation and AI-assisted solutions, initially with generative AI.
• Build and test AI-enabled workflows under supervision, with humans kept firmly in the loop.
• Help refine prompts, workflows, and automation logic based on feedback and performance data.
• Track metrics such as cost avoidance, time saved, error reduction, and adoption.
• Use evidence and feedback to recommend improvements and next steps.
• Learn and apply responsible AI, data privacy, and governance standards in everything you do.
• Drive awareness of requirements across business units and identify standard systems processes through evaluation of real-time data.
• Determine and develop user requirements for systems in production, to ensure maximum usability.
• Maintain relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations.
• Create comprehensive and clear documentation such as business requirements documents (BRD), functional requirements documents (FRD), and use case specifications.
• Develop process models, workflow diagrams, and prototypes to depict proposed solutions.
• Work closely with IT Architects, technical teams (in particular AI Delivery), vendors to design feasible solutions that fulfill business needs.
• Evaluate existing Convatec systems and propose improvements or new solutions to optimize processes.
• Act as a liaison between business stakeholders and technical teams, ensuring effective communication and understanding of requirements.
• Collaborate with project managers, developers, and testers to ensure successful project delivery.
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels.
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
• Assist in test planning and support the Technical teams in developing test cases that validate the implemented solutions against requirements.
• Participate in user acceptance testing (UAT) and ensure solutions meet business expectations.

Qualifications

• Customer-first mindset.
• Curiosity about AI, automation, and digital technologies, and how they can improve day-to-day work.
• Ability to bridge communications between business and technical teams.
• Fluency in written and spoken English, including the ability to summarise complex information.
• A structured, analytical mindset and a genuine interest in how businesses work.
• Willingness to learn, ask questions, and work within defined standards and controls.
• High-level of accuracy and attention to detail.
• Ability to self-organise.
• Capacity to balance priorities and workloads.
• Ability to facilitate workshops with senior stakeholders in order to challenge and refine requirements.
• Flexible and agile mindset with the ability to work across different team functions and projects.
• Experience of working in a global business environment.
• Experience in the Medical Devices/Pharmaceutical Industry.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• 3+ Years experience working as an IT Business Analyst or in a similar role.
• Experience using Generative AI and refining prompts (Copilot or similar).
• Understanding of AI-assisted business analysis techniques.
• Familiarity with prompt and agentic design, testing and optimization.
• Understanding of AI governance, responsible AI, data privacy, and human-in-the-loop controls.
• Familiarity in requirement gathering techniques, process modeling, and documentation tools (e.g., JIRA, Confluence, Visio, prototype/wireframes and user journey flows).
• Excellent communication skills to interact with diverse stakeholders and convey technical information clearly.
• Experience within the Medical Device Technology / Health Care field is a big plus.
• Experience with data analysis, SQL, or business intelligence tools.
• Certification in Business Analysis (e.g., CBAP) or relevant other professional certifications desirable.
• Experience in these domains are valued especially in Medical Devices/Pharmaceutical Industry:
• SAP/SAP S/4HANA (Fin, Quality, Supply Chain, Sales, Manufacturing, Warehousing, Supply Chain)
• (QMS) Quality Management Systems (CC, QA)
• (PLM) Product Life Cycle Management Systems (Product Data, Product Development, Standards)
• (MES) Manufacturing Execution Systems and Processes
• Sales and Marketing (CRM Systems)

Benefits

• Bonus in compliance with internal principles.
• Stable international work environment within a growing organization.
• Development trainings.
• Career opportunities for internal employees.
• Employee referral program.
• Global recognition program – Convatec Champions.
• Employer contribution to supplementary pension savings.
• Life insurance fully paid by the employer.
• Social fund (various support and perks for employees).
• Support for employee teambuilding activities.
• Discounts with selected providers of goods and services.