[Hiring] Business Analyst @Breakthrough T1D

Role Description

The role of a Business Analyst is to act as an intermediary between the Data and Technology team and the business segments. This individual will partner with business stakeholders to identify and document their department’s technology needs to deliver new solutions, system improvements and create new features that are in sync with business strategies, goals and objectives. In addition, the Business Analyst will work alongside development and quality assurance teams during the enhancement and implementation phases to ensure that deliverables remain aligned to business needs. The Business Analyst is instrumental in fostering communication between the technical personnel and project stakeholders, ensuring alignment with our goals and meaningful project outcomes. The ideal candidate is someone who excels in a dynamic, fast-paced, agile setting, effectively handling multiple requests, at a variety of different stages at any given time.

• Collaborate with stakeholders to gather, document, and synthesize information into clear, actionable requirements
• Understand strategic direction and ensure that current and new systems, solutions, features and functions satisfy business needs and objectives
• Create and maintain detailed business requirements documentation (BRD) including process maps, business process and data flow diagrams
• Facilitate meetings and workshops to elicit and refine requirements and drive consensus among stakeholders
• Assist in all phases of the SDLC
• Actively support all stages of the Agile Scrum framework, including ideation, planning, implementation, testing, review and retrospective analysis
• Actively support the flow of business requests through Project Management and service desk platforms
• Support User Acceptance Testing for system releases
• Work closely with technical teams (engineering, design, QA) to ensure that solutions meet business needs and are delivered on time and that all technical documentation is created and stored appropriately
• Assist the PM and PO in the development and implementation of project plans and roadmaps, including timelines, milestones, and deliverables
• Quickly learn and understand functionalities of business applications to assess feasibility of requirements and provide informed recommendations
• Create, organize, and maintain Jira tickets with detailed descriptions and acceptance criteria, ensuring all work items are clearly defined and prioritized
• Manage and track multiple projects and balance competing priorities to meet tight deadlines
• Communicate effectively with both technical and non-technical teams
• Identify operational issues and propose new workflows/streams, application solutions, and process improvements for business units

Qualifications

• 3+ years of experience as a Business Analyst supporting technical project teams in the definition and delivery of business-critical systems
• Experience in Agile & Waterfall project methodologies and Atlassian products such as Jira and Confluence is required
• Strong knowledge of SDLC
• Outstanding written and verbal communication skills. Ability to clearly communicate complex ideas to both technical and non-technical teams
• Strong critical thinking, analytical, problem-solving skills and ability to think outside-of-the-box when assessing possible solutions
• Expertise in eliciting and documenting business requirements through use cases, user stories, and other means (including workflow diagrams, data flow diagrams, screen wireframes, etc)
• Expertise with Microsoft tools such as Visio, PowerPoint, SharePoint or other diagramming tools such as Lucidchart
• Experience in development and execution of Test Cases and test management
• Demonstrated ability to thrive in a dynamic, fast-paced environment with strong attention to detail
• Ability to work effectively both independently and within a team
• Ability to learn and adapt to new technologies in a fast-paced environment
• High degree of flexibility, organization, and multi-tasking skills
• Excellent decision-making skills and judgment
• Strong customer service attitude, customer focused, aware of the importance of end-user satisfaction
• Ability to approach problems with a sense of ownership, enthusiasm and innovation
• Familiarity with nonprofit sector is a plus
• Working proficiency in SQL and hands-on experience delivering solutions in a data visualization tool such as Tableau or Power BI required
• Strong stakeholder management skills, with experience balancing competing priorities, diverse stakeholder groups and varying levels of data fluency and technical skills
• Familiarity with nonprofit or mission-driven operational models, fundraising principles and data environments, including experience navigating sensitive constituent data and federated data domains
• Experience with data from CRM, fundraising and marketing platforms (e.g., Salesforce, Luminate Online, Marketing Cloud) a plus
• Experience with Project Management and Service Desk platforms preferred

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Marketing, Computer Science, or a related field (required)
• IIBA certification (ECBA, CCBA, or CBAP) or equivalent applied experience is preferred

Benefits

• Competitive benefits, including medical, dental, and vision coverage
• 403(b) retirement plan
• Voluntary benefits
• Flexible spending and commuter benefit accounts
• Employee assistance program (EAP)
• Life and disability insurance
• Performance-based bonuses
• Generous paid time off
• Benefits may vary by job level and full time or part time status