[Hiring] Business Analyst @CareFirst

Role Description

The Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user.

The incumbent assists in the gathering and synthesizing of business requirements for low complexity software, systems, processes and/or services and translates them into specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as the conduit between the business area and the technical or software development team through which requirements flow.

Essential Functions:

• Interpret business needs and issues by gathering, eliciting, analyzing, documenting and validating the Business areas user and technical (functional/non-functional) requirements.
• Participate in the creation of requirements documentation under the direction of a Lead or Senior Business Analyst.
• Collaborate in the creation of project plans to define, organize and schedule requirements management and development activities.
• Participate in requirements analysis and verification sessions.
• Track and manage open issues and assist in planning for resolution.
• Participate in development sessions and design reviews to ensure design meets user requirements.
• Responsible for the overall success of user acceptance testing, including documentation, verification and release.
• Implement practices and procedures for end user test plans.
• Identify and document gaps in requirement adherence or system deficiencies/defects and coordinate appropriate action through issue resolution.
• Provide guidance and training to application end users.
• Identify, document and troubleshoot problems in systems, software and processes.
• Collaborate with appropriate stakeholders to monitor, report and resolve issues.
• Participate in the development of solutions and workarounds that solve low complexity technical, system and/or business issues.
• Review, analyze and create detailed documentation of business systems and user needs.
• Responsible for the written documentation of requirements in a clear and well organized manner.
• Develop and/or collaborate in key project and requirement deliverables for projects of low complexity.
• Monitor and report project status to identify and mitigate risks and to ensure quality and timely deliverables.
• Coordinate assigned projects from concept through implementation.
• Prioritize and manage new work requests.

Qualifications

• Bachelor's Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• 3 years experience in functional, operational, business, data, systems or testing analysis.

Requirements

• Knowledge of 834 Enrollment and Maintenance transactions.
• Ability to read and interpret EDI segments, loops, and element.
• Facets and Edifecs Knowledge (EDI user perspective).
• Demonstrated ability to deliver high quality, effective deliverables on-time and be a valuable contributor to the development of cost-effective solutions.
• Moderate understanding of business analysis core competencies.
• Strong time-management and organizational skills.
• Excellent communication skills both written and verbal.
• Ability to organize stakeholder meetings.
• Microsoft Office applications usage.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Benefits

• Comprehensive benefits package.
• Various incentive programs/plans.
• 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).