[Hiring] Business Analyst @Amplify Care

Role Description

The Business Analyst will work with project teams, system vendors, and end users to help advance digital health initiatives in the province. As a member of the Ontario eServices team, the Business Analyst will:

• Engage and work with clinical, business, and technical partners to gather and document requirements for system integration projects.
• Contribute to the development of project documentation.
• Test solutions and troubleshoot issues that arise before and after solutions go into production.
• Work alongside other members of various project teams to ensure the successful delivery of system integration projects.

Key Roles & Responsibilities

• Facilitate workshops with external partners (i.e. clinicians and vendors) to understand and document end-to-end workflows that involve integration of different software applications.
• Conduct requirements gathering activities such as end user surveys, workflow analysis, research, documentation reviews, and data analysis.
• Work closely with partners and project team members to ensure business and functional requirements are accurately captured, documented, and mapped to existing product functionality or new design elements.
• Create and manage project documentation including requirements documentation, test strategies, and test cases.
• Plan and conduct testing activities with solution developers, vendors, and end users.
• Troubleshoot issues that emerge during testing and in live systems to help identify root causes of issues and potential solutions.
• Support tracking project risks and issues.
• Support go-live and implementation activities in collaboration with the project team, document lessons learned, and present findings in a logical and easy-to-understand manner.
• Other duties as assigned.

Qualifications

• Minimum of 3 years working in a health care setting or health informatics role as an analyst.
• Previous experience with enabling technologies and digital health within Ontario, ideally with a solid understanding of electronic medical records (EMRs).
• Previous experience working on projects that involve integrations between Electronic Medical Records (EMR), Case Management Systems (CMS), and/or Hospital Information Systems (HIS).
• Working knowledge of health information exchange standards including HL7 FHIR.
• Experience working with information represented in XML, JSON, and markdown languages.
• Experience in gathering business and technical requirements and workflow mapping.
• Experience with preparing reports and ensuring the quality of reports and data.
• Strong coordination and communication skills (written and oral).
• Strong attention to detail.
• Demonstrated interpersonal skills.
• Strong proficiency with Excel and SharePoint, as well as proficiency with other Microsoft Office tools (Word, PowerPoint, Outlook, etc.).
• Some travel within Ontario may be required.

Benefits

• The Amplify Care team is a respectful and inclusive workplace.
• Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.
• Commitment to employment equity, encouraging applications from all qualified candidates including 2SLGBTQIA+ identified persons, persons with disabilities, First Nations, Inuit and Métis individuals, and members of Black and other racialized communities.