[Hiring] Business Analyst @Claritas Rx

Role Description

Our Ascend® platform represents the next generation of our delivery capability — a standardized, scalable implementation model that enables faster, higher-quality client onboarding across our specialty pharmacy data ecosystem.

The Business Analyst is the primary technical executor of the Ascend platform configuration. The top expectation of this role is the ability to lead and manage spec negotiations with data partners — ensuring that inbound and outbound data file specifications are aligned with the Ascend data model before configuration work begins. This requires both deep technical fluency in specialty pharmacy data structures and the communication skills to drive data partners toward compliant, complete specifications without compromising go-live timelines.

Working from the Configuration Blueprint produced by the Delivery Director, the BA owns all data mapping, platform configuration, and internal quality assurance before any client-facing testing begins. The BA operates as a critical resource within the Ascend implementation team — interfacing with Engagement Managers, Delivery Directors, and Customer Engineering — and is expected to communicate capacity constraints proactively given the demands of a multi-client portfolio.

As a member of the Delivery and Operations team, the BA is responsible for executing implementation configuration work, conducting rigorous internal QA, and ensuring that nothing advances to UAT without sign-off. The BA is the standard-vs-custom decision support layer for data: identifying when client requests require escalation to Product or Customer Engineering versus when they can be addressed within the standard data model. Role is primarily remote with occasional travel requirements.

Qualifications

• Demonstrated ability to lead data partner spec negotiations — driving alignment on file specifications, field mappings, and LOVs across multiple external partners simultaneously
• Excellent written and oral communication — able to document complex data relationships clearly for both technical and non-technical audiences
• Ability to prioritize, organize, and execute multiple tasks simultaneously with rigorous attention to detail across a high-volume implementation portfolio
• A creative approach to operational problem solving and a relentless passion for quality
• Deep knowledge of data management in specialty biotech and/or operations in reimbursement call centers or specialty pharmacies
• Familiarity with healthcare data sources — transactional, clinical, and behavioral — including specialty pharmacy data file types (patient demographics, dispense, status, inventory)
• Understanding of standard implementation lifecycle frameworks: UAT facilitation, defect triage, QA gating, and go-live readiness
• Ability to exercise judgment within broadly defined practices and policies when selecting methods and techniques for configuration decisions

Requirements

• Bachelor's degree from a 4-year university
• 2+ years of relevant experience in an operations role at a biopharmaceutical manufacturer, reimbursement call center, specialty pharmacy, or data management company
• Proficient in Microsoft Excel and other analytic tools — specifically data comparison, conditional formulas, data summary, and conversion
• Functional knowledge of Microsoft Office suite (Word, PowerPoint, Excel)
• Background and experience with the Business Analysis toolkit including systems development lifecycles, problem solving and root cause analysis methods, and the ability to document business process models
• Demonstrated ability to manage deliverables across multiple concurrent implementations or client programs

Benefits

• Competitive salary of $115,000 to $125,000
• Unlimited PTO
• Stock options
• Flexible, collaborative work environment