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WVU-Centralized Scheduler - Call Center
@WVUH West Virginia University Hospitals
[Hiring] WVU-Centralized Scheduler - Call Center @WVUH West Virginia University Hospitals
Mar 26, 2025 - WVUH West Virginia University Hospitals is hiring a remote WVU-Centralized Scheduler - Call Center. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This position is responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics by collecting all necessary information for schedule and registration preparation.
- Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date.
- Schedule and register patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
- Obtain and collect all necessary information from the patient/customer to schedule and register the patient for an appointment.
- Identify and communicate the need for scheduling modifications and development.
- Notify appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
- Receive and respond to patient and staff needs and complaints appropriately within the realm of the “patient care” environment.
- Consult with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed.
- Complete Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
- Respond to all patient communication in a timely manner.
- Escalate any immediate needs to the appropriate area of responsibility.
Qualifications
- High School diploma or equivalent.
- State criminal background check, and federal, if applicable, as required for state department of health regulated areas based on physical work location.
Requirements
- Ability to sit for extended periods of time.
Working Environment
- Standard office environment.
Skills and Abilities
- Strong written and verbal communication skills.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
