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Women's Health & Genetics Customer Service Support Representative @LCH Lab. Corp. of America Holdings

[Hiring] Women's Health & Genetics Customer Service Support Representative @LCH Lab. Corp. of America Holdings

Mar 18, 2025 - LCH Lab. Corp. of America Holdings is hiring a remote Women's Health & Genetics Customer Service Support Representative. đź’¸ Salary: $15.00-$18.00 per hour. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

  • Ability to work in a high call volume environment (averaging ~75 calls per day)
  • Ability to research and communicate complex information in a clear/concise manner
  • Ability to navigate and work in multiple systems/websites simultaneously
  • Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)
  • Receive and process credit card payments over the phone adhering to PCI compliance protocols
  • Document telephone conversations clearly and accurately in the respective systems
  • Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
  • Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
  • Assist with other duties as assigned

Qualifications

  • High school diploma or equivalent required
  • Associates degree or higher a plus
  • 1-3 years of applicable experience

Requirements

  • Healthcare experience needed
  • Knowledge of professional medical billing and collection practices preferred
  • Experience with Laboratory Billing and Laboratory Information System (LIS) desired
  • XIFIN experience preferred
  • Medicare/Medicaid billing experience preferred
  • Knowledge of CPT and ICD10 codes highly preferred
  • Previous customer service experience handling high call volume preferred
  • Excellent verbal and written communication skills
  • Able to follow established program protocols and procedures
  • Computer proficiency - MS Windows, MS Office, and database experience
  • Must be organized and detail-oriented
  • Ability to review large amounts of data for accuracy
  • Bilingual in English and Spanish highly desirable

Benefits

  • Generous paid time off
  • Medical, Vision and Dental Insurance Options
  • Flexible Spending Accounts
  • 401k and Employee Stock Purchase plans
  • No Charge Lab Testing
  • Fitness Reimbursement Program
  • And many more incentives

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đź“Ť Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   Customer Service
Women's Health & Genetics Customer Service Support Representative @LCH Lab. Corp. of America Holdings
Customer Service
Salary đź’¸ $15.00-$18.00 per hour
Remote Location
USA
Job Type full-time
Posted Mar 18, 2025
Apply for this position Unlock 52,193 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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