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Virtual Receptionist Team Lead @Inside Out

[Hiring] Virtual Receptionist Team Lead @Inside Out

Mar 31, 2025 - Inside Out is hiring a remote Virtual Receptionist Team Lead. đź’¸ Salary: $1000/month. đź“ŤLocation: Egypt.

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Role Description

You will be responsible for supervising and guiding a team of Virtual Receptionists, ensuring they deliver exceptional service while meeting performance targets. Your leadership will contribute to the overall success of our organization by fostering a positive and productive work environment.

  • Supervise and lead a team of Virtual Receptionists, providing coaching, support, and guidance to ensure team success.
  • Monitor and evaluate team performance.
  • Develop and implement strategies to improve team performance.
  • Conduct regular team meetings to communicate updates, share best practices, and address challenges.
  • Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
  • Handle escalated customer issues and complex inquiries, ensuring they are resolved promptly and effectively.
  • Collaborate with other team members to share customer feedback and insights to help improve products, services, and processes.
  • Prepare and maintain reports on team performance and key metrics for management review.
  • Assist in the recruitment and onboarding of new team members.

Qualifications

  • Bachelor's degree or equivalent work experience preferred.
  • Proven experience in a call center environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Proficiency in call center software and customer relationship management (CRM) tools.
  • Strong organizational and time management skills.
  • Leadership and coaching skills to motivate and develop team members.
  • Flexibility to work shifts, including evenings and weekends if necessary.

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đź“Ť Be aware of the location restriction for this remote position: Egypt
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Virtual Receptionist Team Lead @Inside Out
Customer Service
Salary đź’¸ $1000/month
Remote Location
Egypt
Job Type full-time
Posted Mar 31, 2025
Apply for this position Unlock 55,087 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Egypt
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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