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Customer Service
VIP-Support manager
@RISK
[Hiring] VIP-Support manager @RISK
Mar 27, 2025 - RISK is hiring a remote VIP-Support manager. đź’¸ Salary: unspecified. đź“ŤLocation: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a Hungarian-speaking VIP-Support manager for one of our projects.
- Receiving and processing customer requests through various communication channels (mostly chats and emails, less phone calls).
- Assisting clients with simple questions related to finance, stocks, and the platform.
- Recording and maintaining a database of customer requests with a focus on quality work and compliance with SLAs.
- Ensuring a high level of customer satisfaction at the initial level, working on indicators.
- Collecting information about emerging issues and passing them on to senior colleagues.
- Informing customers about available bonuses and promotions.
- Communicating with the audience at different stages of the customer lifecycle and at the request of the client.
- Effective time managing and task prioritizing.
- Working with Tableau, REA, Backoffice.
Qualifications
- Excellent communication and customer service skills.
- Good computer skills, knowledge of Excel/Google Sheets.
- Willingness to learn and develop in the field of customer service.
- Attention to detail.
- Hard work ethic.
- Analytical skills and basic data skills.
- Creativity and ability to generate new ideas.
- Ability to work in a team and independently.
- Knowledge of English (B1 level).
- Knowledge of Hungarian (native speaker and/or C1 level).
Benefits
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- Massage
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| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
