[Hiring] Traveler Care Specialist @Zicasso
Apr 02, 2025 - Zicasso is hiring a remote Traveler Care Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: Latin America (LATAM).
Role Description
Currently, we are seeking a highly motivated, customer service-minded Traveler Care Specialist, who embraces an entrepreneurial spirit and has a passion for international travel!
- Work at the intersection of customers and Zicasso’s global network of travel providers (partners).
- Assess and process incoming client travel inquiries via email, phone, and online.
- Understand analytics to maximize the potential of leads.
- Build trusted relationships with travelers to understand their travel needs.
- Ensure customer needs are met and expectations exceeded.
- Drive customer loyalty and repeat bookings of valued travelers.
This is an international, fully-remote, freelance contractor position, working from home with a 5-day work week, at a location outside of the United States. We are particularly seeking candidates who are based in Argentina, Costa Rica, Brazil, and Colombia.
There is flexibility in your work hours but we expect that you will generally maximize your overlap with Colorado hours, until 5pm Mountain Time (GMT -3). The work will all be conducted in English.
Key Responsibilities
- Provide exceptional customer service to travelers by taking ownership of their inquiries.
- Build trusted, long-lasting relationships with discerning luxury clients.
- Ensure a high level of inquiry conversion by demonstrating expertise in consultation and product knowledge.
- Lead cross-functionally with the Partnerships, Product, and Marketing teams.
- Partner with senior leadership on projects and initiatives.
- Leverage Zicasso’s data, analytics, and technology to drive innovation and excellence.
- Provide consultation and advice to move general inquiries to destination-specific trip requests.
- Coach and mentor team members as needed.
Please Note: We’re seeking highly-motivated candidates. Those who excel in this role will be given the opportunity to take on increasingly complex projects and initiatives, and grow their role and responsibility within the Traveler Care Team.
Qualifications
- Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels.
- Passionate about travel, with extensive experience traveling abroad.
- Strong customer service-focused skills, with a passion for building strong relationships with travelers.
- Excellent fluency in oral and written English.
- A cheerful and confident person who is adaptable to different styles of communication.
- Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment.
- Comfortable with technology and able to quickly learn and adapt to new software.
- Strong organizational skills and attention to detail.
- Willingness to work flexible hours, including weekends, evenings, and holidays.
- A Bachelor's degree or higher is preferred.
Benefits
- Remote work from your home base and flexible hours.
- Innovative, fast-paced and collaborative culture that values diverse voices and opinions.
- Learning and development annual stipend.
- Enjoy two company-sponsored business trips each year at international destinations we serve!
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| đź“Ť | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
Latin America (LATAM)
|
|
Job Type
contract
|
Posted
Apr 02, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
