Technical Support Representative @Careers at Drata

[Hiring] Technical Support Representative @Careers at Drata

Mar 21, 2025 - Careers at Drata is hiring a remote Technical Support Representative. 💸 Salary: $46,600 - $72,000. 📍Location: USA.

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Role Description

Our Customer Success team is excited to be adding to the Technical Support team! In this role you will work on technical issues, troubleshoot and guide a wide range of customers to successfully utilize our platform.

Become a technical product knowledge expert on our platform, products, and services with guidance from our Senior team members.
Help our customers with fully deploying Drata into their organizations, troubleshooting contextual issues related to a user’s cloud infrastructure, version control, IdP, HRIS, and endpoints within their environment.
Serve as a technical expert when covering correspondence via live chat, email, and video.
Provide customer service to a wide range of customers, from small businesses to big enterprises and educational institutions.
Work alongside our customer success managers to help customers complete full rollouts of Drata and, occasionally, work with sales to facilitate upsell opportunities.
Channel feedback to the rest of the company, especially when collaborating with our product and engineering teams to troubleshoot and define issues, and track their impact and fixes.
Contribute to the ongoing internal learning and success of our team by sharing knowledge through mentorship and collaboration.

Qualifications

Service-minded and attentive to giving customers the best possible support and experience with our products.
Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for solving technical problems.
Willingness to research and learn more complex skills related to compliance, automation, and log monitoring.
Excellent time management skills and ability to multitask.
An understanding of the principles of compliance and/or automation technology.

Requirements

1 year of experience working in a position providing technical support through clear written and verbal communication.
Basic cloud knowledge.
Excellent English communication skills.

Benefits

Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge.
HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan).
100% paid short and long term disability plus life + AD&D benefits.
Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities.
Flexible Time Off: Flexible vacation policy for strong, fully charged batteries.
16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child.
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office.
401K: Reach your financial goals while reducing your taxes.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Technical Support Representative @Careers at Drata

Customer Service

Salary 💸 $46,600 - $72,000	Remote Location USA
Job Type full-time	Posted Mar 21, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Technical Support Representative @Careers at Drata

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