Technical Support Representative @Affinitiv

[Hiring] Technical Support Representative @Affinitiv

Feb 22, 2025 - Affinitiv is hiring a remote Technical Support Representative. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

Affinitiv is seeking a Technical Support Representative to add to our Customer Success Team. Ideal candidates should have 2 years’ experience in customer service with a technical background.

Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service
Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies
Recognize and escalate difficult technical/business issues within the organization
Work with support and/or product development personnel to troubleshoot and work around product issues
Prioritize and organize customer ticket workload
Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system
Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets

Qualifications

2+ years of high-level technical support in a Windows environment
2+ years technical experience with computer software, including the installation and configuration of Windows programs
Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices) is preferred
Knowledge of Windows Server operating system architecture and security
Experience working with Zendesk preferred
Knowledge of the car dealership industry
Excellent Customer Support and Technical skills
Excellent troubleshooting skills
Ability to communicate clearly both verbally and in writing
Must be well-organized and detail-oriented
Excellent people skills and the ability to work with a wide range of people
Ability to maintain composure and function well under pressure

Benefits

Comprehensive benefits package including medical, dental, vision, and 401K effective day 1
Generous PTO to enjoy off time with family and friends

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Technical Support Representative @Affinitiv

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Feb 22, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Technical Support Representative @Affinitiv

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