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Customer Service
Technical Support Engineer
@ShipperHQ
[Hiring] Technical Support Engineer @ShipperHQ
Apr 11, 2025 - ShipperHQ is hiring a remote Technical Support Engineer. 💸 Salary: compensation is based on experience. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We’re looking for a talented customer service-focused Technical Support Engineer who is ready to get their hands dirty. The Support Team is fast-moving and tight-knit; the role requires a team player.
- Providing live phone, email, and chat support for clients, users, and partners using our technology
- Responding to customer inquiries in a timely and professional manner
- Keeping client information up to date and organized in CRM
- Diagnosing and resolving technical support issues
- Troubleshooting & escalating deeper technical support issues after the initial investigation
- Improving processes & documentation in order to reduce the support burden
Qualifications
- 2+ years experience as a Support Engineer or Customer Support related role
- Proven ability to work as part of a team
- Able to work to very high standards of quality consistently while ensuring tasks & customer requests are handled in a timely manner
- Ability to quickly develop a deep understanding of the way our shipping software works, so you can provide consultancy services of a very high standard to our customers
- Understanding software development principles and systems is preferred
- Comfortable working in a Command Line Environment and the ability to read and understand code in various languages is a plus
- Working in a challenging and dynamic environment with a steep learning curve
Benefits
- Work with a collaborative and motivated team with the ability to tie results in the organization directly to your actions
- 22 Days Annual Leave
Logistics
- Working hours are Mon-Fri, 9:30 am - 6:00 pm with a 1-hour break for lunch
- This is a fully remote role with the occasional requirement for in-person engagements in London for training, collaboration, and/or team-building activities
- Compensation is based on experience
- To be considered for this position, applicants must have the legal right to live and work in the United Kingdom. Proof of eligibility will be required before the commencement of employment
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
compensation is based on experience
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Apr 11, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
