[Hiring] Technical Support Assistant @TWG Warranty Services, Inc.
Mar 18, 2025 - TWG Warranty Services, Inc. is hiring a remote Technical Support Assistant. 💸 Salary: unspecified. 📍Location: Argentina.
Role Description
The technical operator will attend incoming calls from customers who have contracted Assurant's Technological Assistance service and need assistance, carrying out customer service tasks, validation of customer data and contracted service, and will carry out technical-assistance tasks by telephone and remotely in order to help the customer and assist them in resolving technical, usability and/or connectivity problems, among others, but not limited to, technological products that they may need.
- Master at least the following topics related to mass-use technological devices (Smartphones, Tablets, Notebook/Netbook, PC/AIO, Smart/LED TV, Gaming, Home Theatre):
- Software installation, configuration and update.
- Installation and configuration of hardware, peripherals, accessories and Wifi routers.
- Cleaning and installation of viruses, spyware, firewall or similar.
- Configuration and use of products.
- Wired and wireless connection of the products.
- Assisting the client in technological matters, understanding the problem, its cause and being able to provide a solution, either by telephone or by accessing the client's product remotely.
- Diagnose the problem, explain it to the customer and offer solutions that are within your reach and commensurate with the service.
- Emotionally support the customer, follow predefined service scripts and adjust the pace of the call on a case-by-case basis.
- Detect malfunctions in systems and applications, understand whether they are covered by the service and offer solutions accordingly.
- Perform diagnostics of hardware and/or software malfunctions.
- Find solutions to any technical/technological faults and implement them, where possible, or alternatively, guide the customer and redirect them.
Qualifications
- Students or graduates in Systems, Electronics, Telecommunications, Technology, or related fields (not exclusive).
- Previous experience in customer service (face-to-face or telephone).
- Possess technical skills (in accordance with the described needs).
Benefits
- We work with the world’s top brands to make smart devices simpler.
- Vehicles last longer.
- Homes more secure.
- Problems easier to solve.
- We volunteer in communities all over the globe to help the world become a greener, better place.
- We come from a variety of countries, cultures, and backgrounds.
- United by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.
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| 📍 | Be aware of the location restriction for this remote position: Argentina |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Argentina
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Argentina |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
