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[Hiring] Technical Support Analyst @Arine
Mar 26, 2025 - Arine is hiring a remote Technical Support Analyst. 💸 Salary: $65,000-$75,000/year. 📍Location: USA.
Role Description
We are looking for a motivated and passionate Technical Support Analyst to join our team. The Technical Support Analyst will be responsible for providing front-line Level 1 Support Desk support to both internal and external system users for the full spectrum of company products. You will also be responsible for responding to, documenting and resolving help requests in a timely manner in accordance with established SLAs. The Technical Support Analyst delivers these results by partnering with the Support Desk Team and internal customers to identify and act on opportunities for improving the customer experience and efficiency of the team.
The Technical Support Analyst reports to Arine’s Director of Operations.
What You'll be Doing
- Respond to support emails, and user requests from internal and external system users including clients and site personnel
- Log all Help Desk queries to Help Desk application; assign open queries and follow up on all open queries until resolved
- Assist with login issues; troubleshoot usage difficulties and other customer reported issues
- Basic internet browser troubleshooting
- Interact with customers and internal team members
- Attendance and punctuality are essential functions of the position
- User administration
- Act as liaison between end users and higher levels of support
- Create, review and modify documentation as required
- Concisely document detected/suspected software bugs with steps to reproduce issue
- Assist with training new team members
- Handle other duties as needed
Qualifications
- Excellent customer service skills required
- Experience working ticketing systems, particularly Freshdesk and JIRA
- Must demonstrate strong technical troubleshooting skills with multiple technology environments
- Familiarity with or eagerness to learn the approaches of high performing clinical pharmacy programs
- Ability to manage multiple projects under tight deadlines, and communicate and collaborate with executives, operations, and technology teams
- A demonstrated ability to own the work and follow it through to completion
- Excellent collaboration, attention to detail, problem solving, business acumen and investigative skills
- Capability of working in a direct and matrix team environment as well as independently with limited supervision
- Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
- Eagerness to learn new skills in a fast-paced, dynamic environment
Remote Work Requirements
- An established private work area that ensures information privacy
- A stable high-speed internet connection for telephonic and/or remote work
Perks
Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.
The posted range represents the expected base salary range for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The base salary range for this position is: $65,000-$75,000/year.
Job Requirements
- Ability to pass a background check
- Must live in and be eligible to work in the United States
Information Security Roles and Responsibilities
All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.
Equal Opportunity Employer
Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.
Check our website at https://www.arine.io . This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!
Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam.
Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$65,000-$75,000/year
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
