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Customer Service
Technical Customer Success Manager
@Honeycomb
[Hiring] Technical Customer Success Manager @Honeycomb
Mar 22, 2025 - Honeycomb is hiring a remote Technical Customer Success Manager. 💸 Salary: base + bonus for ote of $124,500 - $157,500. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves managing the post-sales relationship for a portfolio of accounts in the Central and East Coast Region.
- Own the post-sales relationship for around 25 accounts.
- Drive value & outcomes with technical sponsors and champions.
-
Develop, automate and scale customer lifecycle events including:
- Kickoff/onboarding
- Executive business review
- New feature announcements
- Capacity over/under utilization
- User engagement
-
Create or adapt high-quality reusable content including:
- Trainings
- Talks
- Blog posts
- White papers
- Demos and examples
- Represent the customer in internal meetings with Engineering and Product Management.
- Partner with the rest of the team in the East to grow the brand and business in the region.
- Keep up to date on Honeycomb technologies and product offerings.
Qualifications
- At least 3+ years of overall work experience in the SaaS or Enterprise software industry - preferably in the Developer Tools space.
- Previous Customer Success, Technical Account Management, Sales or Customer Services experience.
- Must be in Pacific or Mountain Time Zone.
- Strong organizational skills and ability to handle many simultaneous conversations in email and chats.
- Deep process orientation and willingness to test, establish and document new processes in a startup environment.
- Love of data analytics systems along with the desire and curiosity to explore and discover new information within them.
- Working knowledge of the Enterprise software subscription lifecycle and associated processes.
- Excellent written and verbal technical communication skills.
Requirements
- Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics).
- Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors).
Benefits
- Base + bonus for on target earnings (OTE) of $124,500 - $157,500 based on level of experience.
- A stake in our success - generous equity with employee-friendly stock program.
- Transparent pay based on levels relative to experience.
- Unlimited PTO and paid sabbatical.
- Remote-first mindset and culture.
- Home office, co-working, and internet stipend.
- 100% employee/75% for dependents coverage for all benefits.
- Up to 16 weeks of paid parental leave, regardless of path to parenthood.
- Annual development allowance.
- And much more...
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
base + bonus for ote of $124,500 - $157,500
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
