[Hiring] Technical Care Specialist I and II @Cable One, Inc.
Mar 21, 2025 - Cable One, Inc. is hiring a remote Technical Care Specialist I and II. đź’¸ Salary: $16 per hour. đź“ŤLocation: USA.
Role Description
This position is set to start on April 21st. Under general supervision and direction, the Technical Care Specialist resolves technical issues for Cable One video and internet service customers in a professional, courteous, and efficient manner. We are hiring for level I and II, if hired your level is determined by which family of brand you are assigned.
- Answer calls from Cable One customers and respond to inquiries in a professional manner.
- Troubleshoot customer's technical problems with internet services, video, and phones including, but not limited to modems/routers, internet connections, wireless service, cable/video equipment issues and setting up email accounts.
- Provide accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures.
- Create service ticket for selected calls.
- Notate customer accounts for all interactions.
- Remain current on new technology and software issues that affect Cable One customers.
- Provide timely feedback to Cable One leadership regarding service failures or customer concerns.
- Other duties and/or responsibilities may be assigned as needed.
Qualifications
- High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
- Associate’s degree (A.A.) preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively to customers and associates throughout the organization.
- Ability to carry out instructions furnished in written, oral, or diagram form.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to deal with problems involving several concrete variables in standardized situations.
Core Competencies
- Committed: Values each and every customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
- Competitive pay; $16 per hour
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match starts upon hire, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$16 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
