[Hiring] Support Specialist & Software Integrator @Valsoft Corporation
Apr 01, 2025 - Valsoft Corporation is hiring a remote Support Specialist & Software Integrator. đź’¸ Salary: unspecified. đź“ŤLocation: United Arab Emirates.
Role Description
The Support Specialist & Software Integrator (SS&SI) will be responsible for providing exceptional customer support while also assisting with the integration of software solutions across various platforms. You will work closely with internal teams, clients, and third-party vendors to ensure smooth software deployment and ongoing maintenance. This role requires strong communication skills, problem-solving abilities, and a solid understanding of software systems and integrations.
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Customer Support:
- Provides Support Service Level and Performance Level Agreements (SLA / PLA) for Finartis products.
- Troubleshoot and resolve customer issues related to software functionality, user access, and configuration.
- Escalate complex issues to the relevant development or technical teams and follow through to ensure timely resolution.
- Document issues, troubleshooting steps, and resolutions in the customer support ticketing system.
- Educate customers on product features, best practices, and updates through written guides, webinars, and virtual meetings.
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Software Integration:
- Work with clients to understand their software integration requirements and tailor solutions to meet those needs.
- Install, configure, and integrate software applications with client environments, including third-party platforms.
- Collaborate with the development team to design and test new integrations, ensuring compatibility and performance.
- Create and maintain business & technical documentation related to software integrations and deployment processes.
- Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations.
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Cross-Functional Collaboration:
- Act as a liaison between customers, development teams, and third-party vendors to ensure successful project delivery.
- Work with the sales team to provide technical insights during the pre-sales process.
- Provide feedback to the product team to guide future product development based on customer experiences.
- Maintain and manage software configuration for integrated systems.
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Continuous Improvement:
- Identify opportunities to streamline support processes, reduce resolution time, and improve customer satisfaction.
- Stay up-to-date with the latest trends in software support, integration technologies, and customer service best practices.
- Participate in ongoing training to deepen technical knowledge of company products and integration techniques.
Qualifications
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field. Master’s degree preferred.
- Strong communication skills in English, written and spoken.
Requirements
- Minimum of 3 to 5 years experience in a support or service management role, preferably within the software or wealth management industry.
- Proven track record of implementing support best practices and improving client satisfaction.
- Excellent service-oriented and client-oriented mindset and skills.
- Good problem solver, attention to detail, with ability to work under time pressure, being resilient and hard working.
- Financial knowledge on Wealth Management Business is a plus.
- Ability to learn quickly.
- Strong experience with Oracle databases, particularly in development and investigation tasks involving SQL and PL/SQL.
- Experience with continuous integration/continuous deployment (CI/CD) pipelines.
- Familiarity with cloud platforms (e.g., AWS, Azure) and microservices architecture.
- Proficient use of unit-level testing tools designed to test basic code assumptions as well as system-level testing tools.
- Previous experience in formal software development with a thorough understanding of software design, testing, and debugging methodologies.
- Experience with version control systems, particularly SVN (Subversion).
Benefits
- Working from home
- Dynamic work environment
- Multicultural and International working structure
Company Description
Valsoft was founded in 2015 in Montreal, Canada. Our focus is to acquire and grow vertical market software businesses that provide mission-critical solutions in their respective niche markets. So far, we have acquired over 100+ businesses, and we have over 3,000 employees across 20+ countries. In 2023, Valsoft was named as one of the Best Workplaces in the Financial Services Industry by Great Place to Work®.
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| đź“Ť | Be aware of the location restriction for this remote position: United Arab Emirates |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
United Arab Emirates
|
|
Job Type
full-time
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Posted
Apr 01, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: United Arab Emirates |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
