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Customer Service
Support Specialist
@Synder
[Hiring] Support Specialist @Synder
Apr 01, 2025 - Synder is hiring a remote Support Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a motivated Support Specialist with experience in providing B2B SaaS support and exceptional written and verbal communication skills in fluent English.
- Respond to customer inquiries through various channels, including email, chat, phone, and video conference
- Work in a team environment with a focus on customer satisfaction
- Provide installation, training, troubleshooting, and maintenance support to customers
- Write user guides and actively participate in customer behavior research
- Analyze customer feedback to identify potential problems and improve user experience
- Manage and resolve difficult customer cases with exceptional communication skills
- Display initiative, enthusiasm, and professionalism
Qualifications
- Fluent English, with excellent written and verbal communication skills
- 2+ years of experience in providing B2B SaaS support
- Ability to work 5 days a week from 4 pm to 12 am CET with days off on Sat&Sun (including possibility to work the same hours on Sat&Sun with days off on Thu&Fri every two weeks)
- Excellent listening and problem-solving skills
- Ability to handle complaints and difficult situations in a calm and patient manner
- Proactivity, initiative, and enthusiasm for personal development
- Display initiative, enthusiasm, and professionalism
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
