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Patient Service Representative @St. Charles Health System, Inc.

[Hiring] Patient Service Representative @St. Charles Health System, Inc.

Apr 04, 2025 - St. Charles Health System, Inc. is hiring a remote Patient Service Representative. đź’¸ Salary: $20.88 - $27.14 hourly. đź“ŤLocation: USA.

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Role Description

The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care.

  • Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization.
  • Uses electronic health system to maintain department appointment requests, waitlist and follow up reports.
  • Performs real time eligibility (RTE) for insurance benefits.
  • Ensures authorization is linked to all appointments at the time of check in.
  • Responsible for addressing registration related work queue items that require resolution prior to encounter closure.
  • Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out.
  • Courteously and confidently requests appropriate patient payments from patients/guardians.
  • Accurately processes all payment types and completes daily deposits and batch reports.
  • Maintains patient access related departmental files, programs and lists.
  • Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas.
  • Assists with processing and resolving incoming and outgoing electronic and telephone messages.
  • Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
  • Facilitates scheduling of, or arranges for interpretive services for patients as needed.
  • Supports the onboarding process of new caregivers to the department.
  • Conducts all activities with the highest standards of professionalism and confidentiality.
  • Complies with all applicable laws, regulations, policies, and procedures.

Qualifications

  • High school diploma or GED.

Requirements

  • Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
  • One year of clerical support in a healthcare setting or related experience preferred.
  • Basic medical terminology preferred.

Benefits

  • Comprehensive health insurance.
  • 401(k) with company match.

Physical Requirements

  • Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
  • Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
  • Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
  • Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
  • Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds.

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Back to Remote jobs  >   Customer Service
Patient Service Representative @St. Charles Health System, Inc.
Customer Service
Salary đź’¸ $20.88 - $27.14 hourly
Remote Location
USA
Job Type full-time
Posted Apr 04, 2025
Apply for this position Unlock 54,718 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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