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Customer Service
Support Engineer
@N8n
[Hiring] Support Engineer @N8n
Mar 28, 2025 - N8n is hiring a remote Support Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: Europe, USA, Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing support to our community and enterprise customers to ensure a best-in-class support experience.
- 70% support our community and enterprise customers
- 5% cross-team work (pairings, learnings, escalation management, etc.)
- 10% self-improvement (study, courses, tinkering with product)
- 15% work on projects and initiatives
Qualifications
- At least 1-2 years of support engineering experience, preferably at a fast-paced team
- Basic knowledge in JavaScript, networking concepts like DNS, HTTP/HTTPS, and TCP/IP
- Familiarity with web development tools and technologies such as web servers and debugging tools
- Experience in handling administrative and billing related queries (invoice analysis, account changes, product queries, etc.)
- Support processes know-how (handle tickets, understand requests, read through the lines)
- Customer-Centric Mindset: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success
- Excellent Communication Skills: Strong written and verbal communication abilities to convey complex technical concepts to both technical and non-technical stakeholders clearly and effectively
- Time Management and Prioritization: Competence in managing multiple high-priority tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met
Benefits
- Competitive compensation – We offer fair and attractive pay
- Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity
-
Work/life balance – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are
- US: 15 vacation days, 8 sick days, plus public holidays wherever you are
-
Health & wellness –
- Europe: We provide benefits according to local country norms
- US: Comprehensive medical (PPO 1200), dental, and vision plans
-
Future planning –
- Europe: We provide pension contributions according to local country norms
- US: 401(k) retirement plan
-
Financial security –
- Europe: We provide benefits according to local country norms
- US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage
- Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills
- A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it
- Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description
- Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about
- Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang
- An ambitious but kind culture – People love working here—our eNPS for 2024 is 94!
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| đź“Ť | Be aware of the location restriction for this remote position: Europe, USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Europe, USA, Canada
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Europe, USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
