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Customer Service
Specialist - Technical Support
@Scicom
[Hiring] Specialist - Technical Support @Scicom
Mar 29, 2025 - Scicom is hiring a remote Specialist - Technical Support. đź’¸ Salary: attractive salary (rm 4,000 - rm 5,000). đź“ŤLocation: Malaysia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
- Troubleshooting to identify hardware or software products that are defective.
- Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
- Provides input on recurring customer problems and shares that information with either technical team members when relevant.
- Work with the TAM Teams to monitor and track issues to ensure accurate resolution.
Qualifications
- Diploma/Degree in IT related disciplines.
- Good command of spoken and written English.
- Minimum of 1 year experience in a similar position.
- Contact centre experience is an advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Fresh graduates fluent in English are encouraged to apply.
- Foreign nationals are welcome to apply.
Requirements
- Contact Centre Operating Days/Hours: Monday - Sunday 24/7.
- 5 day week; off days based on roster.
Benefits
- Attractive Salary (RM 4,000 - RM 5,000)
- Language Allowance (selected desk)
- Shift Allowance (selected desks)
- Overtime (selected desks)
- Performance related bonus on a quarterly basis for confirmed staff
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage
Experience Requirements
- Entry Level
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| đź“Ť | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
attractive salary (rm 4,000 - rm 5,000)
|
Remote
Location
Malaysia
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
