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Customer Service
Executive - Technical Support
@Scicom
[Hiring] Executive - Technical Support @Scicom
Mar 28, 2025 - Scicom is hiring a remote Executive - Technical Support. đź’¸ Salary: attractive salary (rm3,000 - rm4,000). đź“ŤLocation: Malaysia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Determine the problem and provide a technical resolution within the contact or by dispatching for service.
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
- Expected to meet the Key Performance Indicators (KPI).
Qualifications
- Diploma/Degree or an equivalent professional qualification.
- Good command of written and spoken English and Indonesian.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
- Excellent customer service skills and professionalism in spoken and written (Indonesian) & English languages.
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
Requirements
- Entry Level
Benefits
- Attractive Salary (RM3,000 - RM4,000)
- Performance related allowance on a quarterly basis for confirmed staff
- Annual Leave 15 days
- Medical Leave 14 days
- Medical & Hospitalization coverage
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| đź“Ť | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
attractive salary (rm3,000 - rm4,000)
|
Remote
Location
Malaysia
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
