[Hiring] Solutions Architect @Lumos
Feb 11, 2025 - Lumos is hiring a remote Solutions Architect. 💸 Salary: $170,000 - $210,000. 📍Location: USA.
Role Description
As a Solutions Architect, you play a crucial role in ensuring our customers achieve their desired outcomes with the Lumos platform. You will drive implementation of Lumos products for our customers during onboarding, providing technical support, solution optimization, and strategic guidance throughout. Furthermore, you'll partner closely with many cross-functional Lumos teams and be a part of scaling our technical go-to-market motion, the product, and the company.
- Assist our customers in implementing the products they purchase, confirming solution design, addressing inquiries, troubleshooting issues, and providing expert guidance on product features and best practices.
- Create project plans aligned with the onboarding package purchased by the customer. Define the timeline, agenda for working sessions, and responsibilities for both Lumos and the customer to create clarity so these projects run efficiently.
- Communicate regularly with internal and external stakeholders, raising project status, potential & confirmed blockers, and mitigation paths to ensure the project continues unhindered.
- Work closely with Customer Success Managers to conduct customer training sessions and workshops to ensure they fully understand and can effectively utilize our products. Serve as a trusted advisor who helps navigate blockers to adoption.
- Identify critical bottlenecks and help streamline the onboarding process. Build processes and documentation that allow customers to accelerate their time to value. Partner with our product and engineering teams to identify where we have room for automation.
- Serve as a subject matter expert on the market Lumos is a part of and use cases it supports. Report internally on market trends, customer success stories, and common issues.
Qualifications
- 4+ years of experience in a post-sales role within a B2B SaaS company
- Experience working in the identity or cybersecurity industry
- Demonstrated success managing the post-sales process for Enterprise customers
- Desire to work in a start-up environment where resources are still being built out or refined
Benefits
- Remote work culture (+/-4 hours Pacific Time)
- Medical, Vision, & Dental coverage covered by Lumos
- Company and team bonding trips throughout the year fully covered by Lumos
- Optimal WFH setup to set you up for success
- Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
- Up to (4) months off for both the Birthing & Non-birthing parent
- Wellness stipend to keep you awesome and healthy
- 401k matching plan
Pay Range
The base salary range for this role is $170,000 - $210,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.
Similar Remote Jobs
More jobs at Lumos
More Customer Service jobs
-
Customer Service unspecified USAMar 28, 2025
-
Customer Service unspecified EuropeMar 28, 2025 -
Customer Service unspecified IndiaMar 28, 2025
More jobs in USA
-
Sales / Business $85,000 to $135,000 USAMar 28, 2025
-
.png?1681857951)
All others $85,000 - $102,000/annually USAMar 28, 2025
Kickstart Your Job Search
Unlock 53,635 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$170,000 - $210,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 11, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
