[Hiring] Service Desk Analyst @Arch Global Services (Philippines) Inc.
Mar 29, 2025 - Arch Global Services (Philippines) Inc. is hiring a remote Service Desk Analyst. 💸 Salary: unspecified. 📍Location: Philippines.
Role Description
The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems. This is a Night Shift role.
- Performing day-to-day support work for the company’s end users.
- Creating and deleting user accounts.
- Assisting with Ad Hoc projects and backup support for the US Support team.
Qualifications
- Microsoft Office (Word, Excel, PowerPoint, Access) - Proficiency Level: 4 (Required)
- Office 365 - Proficiency Level: 4 (Required)
- Microsoft Exchange and Outlook - Proficiency Level: 4 (Required)
- Windows 7/Windows 10 - Proficiency Level: 4 (Required)
- SharePoint knowledge - Proficiency Level: 3 (Optional)
- ServiceNow ticketing system - Proficiency Level: 3 (Optional)
- Active Directory - Proficiency Level: 3 (Required)
- Virtual Machines - Proficiency Level: 3 (Optional)
- Citrix - Proficiency Level: 3 (Optional)
- Hardware Troubleshooting - Proficiency Level: 4 (Required)
- Basic Network Troubleshooting - Proficiency Level: 4 (Required)
- McAfee Drive Encryption - Proficiency Level: 2 (Optional)
- Multifactor Authentication - Proficiency Level: 3 (Optional)
- Blackberry Work - Proficiency Level: 1 (Optional)
- Cisco Unity - Proficiency Level: 1 (Optional)
- WebEx - Proficiency Level: 1 (Optional)
- SCCM - Proficiency Level: 2 (Optional)
- Excellent Customer Service Skills
- Experience with Virtual Machines and Citrix
- Knowledgeable in Windows 7/10
- Strong analytical skills, spreadsheet skills, and business problem solving skills
- Excellent verbal and written communication skills, organizational skills, detail-oriented, and efficient documentation skills
- Basic understanding of IT and insurance terminology preferred
- Ability to work well independently and as part of a team
Requirements
- BS in IT or any related field
Benefits
- Competitive pay
- Comprehensive benefits package
- Access to a variety of programs supporting professional development
- Culture that encourages innovation, collaboration, and professional growth
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
