[Hiring] Client Success Architect @Blackpoint cyber

Apr 01, 2025 - Blackpoint cyber is hiring a remote Client Success Architect. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a Client Success Architect who are adaptable, security-minded, client-focused and highly technical.

Focus on enhancing partner health by driving the adoption of the Blackpoint Suite of products and services and penetration of endpoints.
Provide in-depth technical engagement and training to partners to educate and help them with the use of our suite of products as it relates to their business.
Collaborate with other Go-To-Market (GTM) and Product team members to facilitate strategic engagements with partners and their clients.
Offer onboarding and offboarding support through direct engagement with partners and their clients.
Engage in ongoing education related to Blackpoint products, services, and integrated systems to stay current and provide the best support to partners.
Assist in crafting and preparing monthly partner reviews to assess value delivery and customer health.
Adopt a highly analytical approach to tracking activity with KPIs on ChurnZero and measuring progress month-over-month.
Follow documented processes and procedures for all events to continuously enhance the partner and client experience.

Qualifications

Minimum of 2 years of work experience in a customer-facing and technical role
Ability to demonstrate a high degree of technical proficiency with product suites and platforms.
Knowledge of Zendesk, ChurnZero, and HubSpot or similar software.
History of working successfully to drive customer value and engagement
Willingness to be customer facing and ability to navigate customer needs and challenges
Strong technical aptitude, excellent communication skills, and a curious mindset.
Experience working with clients in the security landscape.
Bachelor's Degree or equivalent experience.
Proven ability to work independently and remotely.

Requirements

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
We are committed to equality of opportunity in all aspects of employment.

Benefits

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Before You Apply

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Client Success Architect @Blackpoint cyber

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Apr 01, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.