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Customer Service
Senior Customer Support Representative
@Creatopy
[Hiring] Senior Customer Support Representative @Creatopy
Mar 17, 2025 - Creatopy is hiring a remote Senior Customer Support Representative. 💸 Salary: competitive salary with stock options. 📍Location: APAC.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role goes beyond traditional support—you will guide clients through inquiries, troubleshoot issues, proactively ensure their success, and contribute to business growth by identifying upsell opportunities and product improvements.
- Respond to clients’ emails and messages with professionalism, care, and a focus on creating positive experiences.
- Handle client inquiries efficiently and empathetically, ensuring their concerns are addressed promptly.
- Leverage the chat platform to deliver seamless and effective customer support.
- Provide proactive guidance, best practices, and counseling to help clients maximize value from our platform.
- Analyze and resolve client requests in a timely and professional manner, maintaining high standards of service.
- Verify and follow up on reported issues to confirm they are resolved to the client’s satisfaction.
- Maintain detailed and accurate records during client interactions to ensure smooth follow-ups and insights.
- Identify upsell and cross-sell opportunities by understanding customer needs and recommending relevant solutions.
- Collaborate with the sales team to provide insights on customer usage, feedback, and potential expansion opportunities.
- Assist in onboarding and training new clients, ensuring a smooth adoption process and early success with the platform.
- Partnered with marketing and sales teams to develop case studies and customer testimonials.
- Develop deep expertise in our platform and tools, enabling you to troubleshoot and provide advanced support.
- Conduct product demos and walkthroughs for clients, showcasing key features and new enhancements.
- Collaborate with product and engineering teams to relay customer feedback, helping to improve the platform.
- Assist customers in integrating Creatopy into their existing workflows, ensuring seamless adoption.
- Stay up to date with industry trends and ad tech solutions to better assist clients.
Qualifications
- Customer-centric and passionate about delivering exceptional experiences.
- Strong written and verbal communication skills, explaining complex technical concepts in a simple and relatable way.
- Excellent English language skills; fluency in Korean or Japanese is a strong advantage.
- Problem solver, identifying root causes and working proactively to address challenges.
- Technical aptitude that allows you to grasp and explain software functionalities with ease.
- Detail-oriented and maintain high accuracy in every client interaction.
- Thrive in a fast-paced, collaborative environment and adapt easily to new challenges.
- Proficient in using Windows OS, Mac OS, and essential productivity tools like Adobe Acrobat and MS Office.
- Experience in customer success, pre-sales, or sales engineering is a big plus.
Benefits
- Exceptional learning opportunities, conferences, and workshops.
- Competitive salary with a stock options plan.
- Flexible paid holiday.
- Dynamic and supportive work environment.
- Monthly team-bonding events.
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| 📍 | Be aware of the location restriction for this remote position: APAC |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary with stock options
|
Remote
Location
APAC
|
|
Job Type
full-time
|
Posted
Mar 17, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: APAC |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
