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Customer Service
Senior Customer Success Manager
@TradeLink
[Hiring] Senior Customer Success Manager @TradeLink
Mar 14, 2025 - TradeLink is hiring a remote Senior Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a (Senior) Customer Success Manager (all genders) you will be at the heart of TradeLink. Your goal is to manage a diverse set of customers to take their logistic processes to the next level - logistics collaboration. The prevailing business priority is the customers’ successful adoption and productive use of our solution.
- Act as a strategic advisor to our customers by understanding their business objectives to demonstrate early value creation and help them achieve the impact they desire.
- Build and maintain trusting relationships with each new customer, develop project champions, and identify key stakeholders.
- Ensure TradeLink is adopted across the organization and enable digital transformation by applying comprehensive change management principles.
- Take ownership of your customers’ roll-out processes along all steps of our customers' journey incl. Partner-activation.
- Identify, comprehend, and clearly articulate user requirements to enable customer-focused product development.
- Proactively identify opportunities within the customer base for upselling and cross-selling TradeLink services.
- Work closely with the sales team to evaluate and confirm opportunities, contributing to the overall growth of our network.
Qualifications
- 2+ years of experience in a customer-facing role, ideally Customer Success in a B2B SaaS environment.
- Experience in fast-paced environments such as high-growth start-ups or consulting.
- First experience in the logistics industry is a plus.
- Ability to solve problems in a creative, yet effective way and work in a focused, structured manner.
- Strong team player with a hands-on mentality.
- Distinct analytical skills and highly self-organized with the ability to prioritize.
- Business fluent in German and English; any additional European language is a plus.
Benefits
- Play a significant role in building a new type of company, a SaaS-enabled B2B network in the logistics industry backed by strong investors.
- Lots of flexibility due to our remote-first set-up to align your professional responsibilities with your personal life and needs.
- A strong sense of belonging while working remotely from over 20 cities and multiple different countries due to our virtual office - Gather town (and optional offices in Munich & Berlin) and unforgettable company-wide offsites.
- An extremely steep learning curve as we invest in your continuous development through regular (360-degree) feedback cycles via Leapsome based on company and team competencies, a growth budget, and an experienced management team.
- A team full of passionate, motivated people who contribute to a supportive and inspirational environment.
- An inclusive culture and diverse teams as we firmly believe that this makes us stronger and leads to more innovative solutions.
- A direct stake in the company's growth and achievements with our VSOP program.
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| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Europe
|
|
Job Type
unspecified
|
Posted
Mar 14, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
