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Customer Service
Senior Customer Success Manager
@Flywire
[Hiring] Senior Customer Success Manager @Flywire
Mar 27, 2025 - Flywire is hiring a remote Senior Customer Success Manager. 💸 Salary: $95,000-$115,000 plus commission and stock options. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
In this role, you will grow our B2B vertical by driving impact through our customer relationships. You will become their trusted advisor enabling you to demonstrate a path to mutual value for both Flywire and our customers. You will own the entire lifecycle of the customer relationship from onboarding through continued renewal of our solution, while working with internal teams as needed to ensure successful relationships.
- Own strategic relationships with Flywire clients
- Lead customers through the onboarding process with enthusiasm and support, in order to set them up for success.
- Ensure long term client success by building relationships with decision-makers and influencers, holding quarterly business reviews, and managing the renewal process.
- Identify and execute opportunities to increase clients’ investment with Flywire
- Based on client feedback, develop and evolve strategies for increasing utilization of Flywire solutions.
- Serve as the primary point of contact for all troubleshooting, looping in relevant Flymates and teams as needed.
- As a front-line contact, help collect product feedback to help influence the roadmap for our B2B customers.
Qualifications
- B.S. or M.S. in Business Administration (or equivalent)
- 5+ years of relevant sales, consulting, or customer facing experience, ideally within a SaaS business. (note: doesn't have to be in tech)
- Experience working in highly collaborative environments
- Demonstrated experience working in a fast paced startup environment.
- Ability to manage a project, work to deadlines, and prioritize between competing demands
Benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$95,000-$115,000 plus commission and stock options
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
