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Customer Service
Senior Customer Success Manager
@Viz.ai
[Hiring] Senior Customer Success Manager @Viz.ai
Mar 19, 2025 - Viz.ai is hiring a remote Senior Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Senior Customer Success Manager is responsible for serving as a trusted advisor to our clients by understanding the intricacies of their program and creating a plan to leverage the use of the Viz.ai technology to coordinate care.
- Serve as the primary contact and a trusted partner for our customers with strong relationships across each care team, administration, and the C-Suite
- Monitor and optimize the customer’s experience to exceed expectations and deliver meaningful results, including monitoring engagement and utilization data and implementing solutions to ensure our product’s stickiness
- Provide ongoing training to Users and work closely with the clinical team to continuously optimize the workflow and ensure all specialties are using the application
- Build and execute a business plan to help the customer achieve their Measures of Success and appreciate improvement in clinical, financial, and operational outcomes
- Drive contract renewals, expansion into new sites, and highlight new products of interest for customers, partnering with the sales team to expand the business and increase revenue per account
Qualifications
- Minimum 8+ years in a Customer Success, Sales, or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology)
- Strong knowledge of US healthcare systems
- Outstanding track record of working with customers
- Very strong verbal and written communication skills
- Ability to travel (30-40%)
Requirements
- You thrive on building meaningful customer relationships at all levels of the organization
- You are excellent at cross-functional collaboration and want to be part of a passionate and mission-driven team
- You want a role where you’ll be at the intersection of technology, clinical care, customer relationships, and revenue generation
- You are a creative problem-solver, are detail-oriented, and get things done
- You are excited by the idea of a constantly changing, fast-paced environment
- You are highly motivated, proactive, and stop at nothing to drive the business forward
Benefits
- Competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
