[Hiring] Senior Client Technical Support Engineer @Array
Apr 03, 2025 - Array is hiring a remote Senior Client Technical Support Engineer. 💸 Salary: $70,000+ base salary. 📍Location: USA.
Role Description
We are looking for a support engineer to join our client services team. Our collaborative environment puts clients first and relies on innovation, technical know-how, and collaboration. You are comfortable troubleshooting technical issues and speaking with customers about their issues and questions. As our newest Senior Technical Support Engineer, you'll be a major contributor to our success by working across clients to provide assistance and guidance at every step of the process. Your technical contributions will create high impact solutions for clients, facilitate continuous delivery for our service level agreement for high-traffic websites and mobile applications in the credit score and reporting industry. This is considered a role where you can grow into a deployment engineer or software engineer.
This role is subject to on-call rotations after a ramp/training period.
- Lead technical support assistance for Array's growing roster of clients.
- Provide direct support to clients as issues arise, while also working with product engineering teams to find long-term solutions.
- Research API logs, attempt to recreate and debug client actions, test possible solutions and suggest alternate solutions.
- Create support documentation for internal and external use to further educate the organization and client base.
- Collaborate with other teams to further strengthen Array's suite of products.
- Ability to excel in a collaborative startup.
Qualifications
- 2+ years experience providing technical support in a remote environment.
- Ability to manage multiple issues at once, context switch and have a client centric approach in everything you do.
- Previous experience working with REST APIs.
- Previous experience working with SQL.
- Familiarity with JavaScript or front end web/app development.
- A broad interest and technical background.
Requirements
Pay Transparency: $70,000+ base salary, depending on experience
Expected interviews:
- Recruiter conversation
- Hiring Manager Interview
- Take home assignment
- Loop round: Technical Partnership, Client Engagement
Benefits
- Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
- Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
- 100% 401k match up to 4% with immediate vesting
- Generous and competitive parental leave for all parents
- $1,000 desk setup subsidy to set-up your unique remote office
- $100/month to subsidize wifi/cell phone expenses
- Summer Fridays (half-day Fridays) typically from late May to the end of August
- AnniversArray kits for work anniversaries
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$70,000+ base salary
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
